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Old 04-08-2012, 07:58 AM
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Quote:
Originally Posted by spencely
ha....and so how would you know the points were defective unless you tried to install them and they wouldn't open? Is that a catch 22? You got some points checker thingie that can verify them before you try to put them in? That would be bogus reasoning in my book. Nothing solid state about a set of strictly mechanical points. I guess I never had trouble with such a simple part from anywhere else and had to try to return the junk. I got another set from a reputable parts house and had no issues. The defect was strictly mechanical in nature. There was no arcing as they never opened at all...the cam follower wouldn't make contact with the cam at all. I guess you must be a napa guy or something, sorry if it hit a nerve with you...it hit mine a long time ago.
Yes, I am a "NAPA guy".
I suggest that you might want to re-read what I posted.
I said that I *would* take them (the points) back.

The "points checker thingie" is my eyes (and fingers)...
I also said that I *don't* hassle my customers one the return of "electrical" parts. (i.e. points, switches, signal flashers, trouble lights, etc)
Firstly ... because I don't believe that it's worth a potential confrontation over a lousy $10.00 part. Secondly, I try to put myself in the customers shoes. Most of us DIY-ers are not professional technicians and tend to make some poor diagnostic decisions from time to time ... I *get* that.

I have a few very simple, common-sense rules (IMO) when it comes to returns.

1.) If our store sold it to you, and there is no doubt in my staff's mind that it's in resalable condition ... we'll take it back.
2.) If it came from our stock ... there will be no re-stocking charge.
3.) Non-stocked items ... You will pay what I pay in regards to re-stocking and freight charges (in both directions), and will be subject to any of the supplier's rules. If they say it's non-returnable ...

IMO ... we have a very FAIR return policy. You may want to reconsider painting EVERY NAPA store with the same opinion brush. I'm just sayin' ...

I'll also say this again.
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