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Old 03-05-2008, 01:34 PM
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America's Pride Lift Ampro, whole sad story [long]

History of a nightmare, or how America's Pride does business

Sorry about the length, but wanted to follow up with some facts.

America's Pride is peddling on craigslist these days, so be careful


In mid September of 2007, I ordered a 2 post 10000 lb lift from America's Pride in Seekonk Ma and paid via bank check. The first lesson in all of this is always pay via credit card, although it will not always protect you I have found out. Prior to paying they spoke as if they had them in stock, although I will not swear they said such a thing. After receiving my check they told me it would be 12 business days, then never returned another phone call for 5 months.

When in mid October I had received no lift and had spent hours on hold and calls to my salesman [Steve Smith] went unreturned, I finally told the receptionist that I was going to call the Mass Attorney General. You see, part of the attraction, besides a nice website with lots of helpful pictures, was that they were in my home state, so how bad could they be. Oh brother!

their BBB listing was revoked on 1/7:
http://reports.bosbbb.org/Boston/Pub...spx?firm=24193

If the link dies they had 109 complaints in the 36 months preceeding 2/26

Well, some minutes later I got a call from someone saying they were the sales manager[ did not get the name] who quite belligerently 'read me a letter' that said that they had had supply problems since July [what happened to 12 days] and since people had pulled orders and canceled credit card transactions, they had been forced to change bank accounts[hello, fraud alert] and had no lifts, no money to pay for lifts, and no firm idea when they would have either. Very big attitude, like he somehow deserved my money.

Numerous unanswered phone calls, and a great habit I had never seen in a real company; since they had call ID , they would not answer the phone, just put me straight to hold.

So I called the AG, filled out the online form, filled out the online form for the BBB, picked up the forms for small claims[but didn't file] and contacted the Seekonk police dept. This was, in the end, the key. I emailed and spoke to one of the detectives there, and he said he would stop in, as it wasn't the first time he had heard this, but was under the impression that they always come through in the end.

http://www.seekonkpd.com/Roster.htm

Actually not a bad site for a small town PD. Det P. Was a great help in the end.

Fast forward a bit, some life intervened in my chasing these guys down, beginning of January I started calling again. Same drill.
I saw a craigslist posting with a familiar story line and emailed[one of the people getting this missive] and, yes he had eventually got a lift.

So I did a roadtrip, and got down to Seekonk and checked out their office at 75 County Rd. Hah! Not so much as a sign at the address listed. No mailbox, nothing. Big sign for "Mike's Dojo" Mike would be Mike Nees, proprietor of America's Pride. DOJO appears to be upstairs and the offices of AMPRO in the basement. I didn't go in, didn't want to cause a fuss just yet.

http://i99.photobucket.com/albums/l3...6/DCP_0466.jpg

On the way, I called and scammed them into telling me their warehouse address, which, by the way is 13 Conduit st, Central Falls RI

What a dump


http://i99.photobucket.com/albums/l3...3conduitst.jpg

the place defines 'bombed out'

http://i99.photobucket.com/albums/l317/t92006/peek3.jpg

http://i99.photobucket.com/albums/l3...06/peeking.jpg

bottom left is a stack of lifts

Sorry for the clarity, truck driver was nervous and I was trying not to get chased


So I call again, on 1/29, and take notes to show how they treat me:

call 11:45, on hold 31 minutes

redial
straight to hold

hand up redial
answered, hold 9 minutes

redial, straight to hold

redial, answered
straight to voicemail

hangup
redial
hold 2 minutes

hangup
redial,

Answered, and it is actually the infamous Becky, who holds the secrets of who will get product. Wow.

I am told that i will get a call on Friday[this is tuesday] to say what day next week my lift will ship. I'll be holding my breath.
When I come in Wed there is a message on my answering machine from Det. P of Seekonk PD, saying that he had been in to talk with them, and telling me essentially the same story. I am beginning to feel some glimmer of hope.

Friday comes, no call by 3pm, I call, and miracle of miracles, I am put through in a businesslike timeframe to Becky. It is pretty amazing what little visit from a nice man with a badge will do for people's telephone skills. She tells me Wednesday my lift will ship. Needless to say, i will believe it when I see it. She will call me with a tracking number on Wed.

Of course, no call by 4 pm wed, so I call, again told I will have to wait jut a few minutes, and less than 3 minutes later she is on the line. no number yet, but she will call me later from her cell, which of course does not happen.

Thursday, 9:26 AM, for the first time since September, America's Pride calls my office. She gives me a tracking number. Which does not work on Yellow's automated phone system. Arghh

A person at the freight company clears it up, and yes, a package has shipped. Box of rocks? Old tennis shoes? We will find out.

Of course, then Yellow proceeds to juggle the shipment[of course, how could they not] and a 80 mile trip takes till Monday.


http://i99.photobucket.com/albums/l317/t92006/lift.jpg

Of course the shipping frame leaves about a half inch too short to fit a pallet jack under it, probably the same everywhere, Chinese pallet jacks are probably shorter.

So from the bill of lading, this is a National Auto Tools NT9 floor plate lift. Go to their website and it is a 9000 lb lift, available for 300 bucks less, probably would have had it in September! NAT paid the freight too, must pay their rent to Ampro in lifts.

So it is setup and runs, has a car up on it as I type. Has some of the nice features that made me decide on the lift in the first place, but it does not have the wheeled carriage that was originally listed[website apparently has changed] Lesson number two, when you are beginning to doubt a company, save copies of their web pages. I plan on chasing them for the 300 bucks. What the hell.

Now, I consider myself a intelligent consumer, I saw no complaints online when I placed the order[although I did not openly solicit them] Perhaps it was my own arrogance and being sick of people telling me I must buy the most expensive item to get a serviceable product.Hell, my main use for this will be to lift cars less than 2000lbs! the BBB still listed them as acceptable even a month after I ordered. They had an ebay identity[auto-lift-king] had crappy feedback , but very small sample. They still have items listed there and on Amazon.


The saddest thing about it is that I was in no real hurry. If they sent the lift I ordered with some kind of normal customer service I may just have waited. After all, they had much better info online than anyone. Everyone shows just one stock photo of a generic 2 post lift, not real close up pics like AMPRO did. How about trusting the customer, saying, hey we can't get things till January, throw us 500 bucks and we will order on for you? Many would pass, but with a good product, some would not. I run a business, sometimes I have supply issues. They appear unable to act honestly. If I had not enlisted the authorities, would I have a lift at all, even an overpriced cheapo lift? I don't really know.

--------------------------------------

So I found out a lot of fun info.

http://rejournal.com/ne/sections/sal...es/SL/Sept.pdf

Mike Nees bought the warehouse, for 400k at the same time as having no money to ship lifts

He or his associates own the building on County St in Seekonk, some company called 'real relief LLC' address the same has some financial dealings, putting money in, taking it out, I cannot tell, since I am not an expert on registry of deeds documents.


Mr Nees appears to live in neighboring Rehoboth, but I cannot confirm that.

associated websites:

www.fridgesolutions.com
scam? dunno

http://www.sea-plies.com/
trouble? dunno

www.americasprideonline.com
shady? yup

www.carliftswarehouse.com
ditto
www.hvacplace.com
honest? maybe?

www.liftsUSA.com
scammers? you decide

www.e-paintbooths.com
dishonest? can't say

http://www.e-pipebenders.com/
caution

http://www.e-tirechangers.com/
caution

http://www.e-brakelathes.com/
be careful

http://www.wasteoilheat.com/
might be a waste of money

http://www.e-circleoflife.com/
do you really want to wait?

http://www.conveniencerefrigeration.com/
be careful

http://www.gorillahammers.com/
don't be a gorilla

http://www.uniwashers.com/
caution

Any way watch out for Ampro lifts!!!!!!

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  #2 (permalink)  
Old 03-05-2008, 04:04 PM
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I am sorry this happened to you, but THANKS for giving the heads up on this. Websites can be slick and make a lot of promises, but it sure is nice to hear from a living customer!
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Old 03-05-2008, 06:35 PM
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After reading your account of what happened, I find the following pretty 'cheeky' to say the least:

Quote:
"We really do care which is probably why we aren't sitting in the lap of luxury like some of our competitors who blatantly lie, cheat and steal to get your business. "

America's Pride
RE: the changed web pages -- Have you tried the Wayback Machine?

Here's a search I just did for all pages they've cached from that website (hope the link works):
archive
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Old 03-05-2008, 06:56 PM
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Yes, I did find their original web page describing the lift as I had recalled. Doesn't do me much good, but whatever, I just hope I can stop other people from going through the stress I did. Hard enough to get the wife to let me spend on such toys, never mind twice. I just would not have been able to do it over, and I imagine most are in the same boat. I take a little solace in that at least 4 unique complaints come up on the first page of Google results! Including me of course.
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Old 03-05-2008, 07:31 PM
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At least you got the word out. You might save some other people from going through the same pain and aggravation you've suffered.

Good luck on chasing that $300. Hope you update this as you get more info.
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Old 03-05-2008, 08:02 PM
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Quote:
Originally Posted by grouch
At least you got the word out. You might save some other people from going through the same pain and aggravation you've suffered.

Good luck on chasing that $300. Hope you update this as you get more info.

Doubled on the "thank you for letting this out". Very well written write-up on piddle-poor service and shady dealings.


In a while, Chet.
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Old 03-06-2008, 02:29 PM
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Sorry to read your "lift" problems. IMHO don't hold your breath for that refund though.
I'll be looking for a lift soon. Saw Ampro's web site among others...

Since I live in the Caribbean even if a supplier is honest, a return policy (and double shipping fees) are OUT for me. I think I'll definately buy "Brand Name" for something this expensive.

Thankfully forums like this exist. Thanks for the heads-up and good luck.
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Old 03-07-2008, 11:30 AM
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And people laughed at me when I said we should bring back public stoning....


Glad to see you at least got the lift.




Side note: I bought an Autolifters M-80 Four Post prior to their bankruptcy. Even though I really like the lift, I wished I would have spent the extra couple hundred on a Back Yard Buddy. Much nicer lift. When I bought mine, they LOOKED the same. Same cut out solid tube. Just alot more details that are better thought out.

Before buying a lift, GET LOCAL REFERENCES AND CHECK THEM OUT!!! Its a major tool purchase!
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Old 05-06-2008, 04:41 PM
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Americas Pride ampro discussion

you have done a very good job of documenting many different things associated with America's Pride and America's Pride lifts I would like to point out a few key issues that you fail to mention and/or totally dismiss. you talks about and showa picture of a power unit on the floor of the trailer that delivered your lift but failto describe the fact that the power unit was in a wooden crate completely protected from any potential damage. This is something extra that America's Pride does in order to insure that the product that their customers receive is in perfect working order when received. The freight companies are animals and they are always damaging freight but America's Pride goes out of their way to insure you get what you paid for. you also make a big deal of this 300.00 which you believeyou are entitled to because you saw a "similar lift" somewhere else that was 300.00 less, apparently the only thing you are concerned with is destroying anyone at any cost for the sake of a few dollars, seems more like internet extorsion than it does anything else. I bought a lift from America's Pride and had nothing but a great experience, i think it is unfortunate that you had a bad experience (in your eyes ) but I totally researched lifts and found the lift I purchased to be everything it was made out to be. I was looking at the Rotary vs Mohawk discussion and I know that the biggest difference between a rotary and a mohawk is hydraulic equalization which is something that americas pride also offers at a more reasonable price. one more thing, why would you post all that personal stuff about someone. it seems really over the top and obnoxious as well as incredibly vendictive I called America's Pride and asked them about this because it disturbed me and they identified you as Keith Gustafson of Gustafson specialty products and the only thing they said about you was that it is unfortunate you had a bad experience and they were trying to insure this never happened again.
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Old 05-06-2008, 05:45 PM
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Ahhhh the world famous Mike Nees appears to try and rescue his reputation. Just the style of prose will tell you who it is, since he argues the same non issues in response to other posts.

The lift shipped me was listed on the shipping documents as being the 9000 lb lift worth 300 less. I did not 'see it' anywhere.

Personal info?

What, naming you and your connections?


Destroying anyone?

You have done that all by yourself

Try running an honest company
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Old 05-06-2008, 06:26 PM
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Ohh, and up to 131 complaints today on the BBB site. Way to work the business Mikey


Love the 5 compliments, all within 2 weeks at the end of Oct, beginning of Nov

Figure you could at least keep up the BS for longer than that
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Old 05-06-2008, 08:24 PM
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Quote:
Originally Posted by kgus
Ohh, and up to 131 complaints today on the BBB site. Way to work the business Mikey


Love the 5 compliments, all within 2 weeks at the end of Oct, beginning of Nov

Figure you could at least keep up the BS for longer than that

Man. what an ordeal...at least you finally wound up with a lift...I hope you can get repair parts from the manufacturer when you need them


One favor though...


Can you not call him "Mikey"?

It could give the rest of us a bad name....


Later, Mikey
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Old 05-06-2008, 08:43 PM
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Sorry, man, sometimes I'm too humorous for my own good......
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Old 05-06-2008, 09:50 PM
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Sorry, man, sometimes I'm too humorous for my own good......

LOL..... it is a curse.

We(moderators) know who he (daddyfixeseverything) is.... he is on a watch list.
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Old 05-07-2008, 06:31 AM
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Quote:
Originally Posted by daddyfixeseverything
....you have done a very good job of documenting many different things associated with America's Pride....

.....one more thing, why would you post all that personal stuff about someone. it seems really over the top and obnoxious as well as incredibly vendictive I called America's Pride and asked them about this because it disturbed me and they identified you as Keith Gustafson of Gustafson specialty products and the only thing they said about you was that it is unfortunate you had a bad experience and they were trying to insure this never happened again.


I separated the first part to show that you (daddyfixeseverything) do have some smarts. One truthful statement we can all agree on. This was a very well documented case of poor customer service. Now on to the good stuff.

That "one more thing" you mention, as I see it, was also carried out by you. There is nothing in the world like being vindictive to gain potential customers. Also, I know I'd really want to do business with a company that openly broadcasts public info about past dissatisfied customers. Am I right, especially since you own American Pride Lifts?

When the original poster busts you, and you are borderline advertising, all the while pretending to be someone you are not (a legitimate customer-- we can and do check emails in the events of possible frauds...), you are risking permanent banishment. Honestly, though, I'd like to see how much further you are going to stick that foot down your own throat. Have a nice day.



In a while, Chet.

Last edited by schnitz; 05-07-2008 at 06:36 AM.
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