My last (in every sense of the word) experience with CTC was typical. About 5 years ago I had a wheel out of balance on my pickup - and I figured "anyone" can balance a wheel! "After all, what's the worst they can do?"
Well - I found out!
They balanced all 4 (Actually got that part right! No more shake)
Then, on the left front, they cross-threaded 2 studs and then drove them on with a rattle-wrench that must have been set at a zillion foot-pounds. Two weeks later when I got a flat, 75 miles from home, at night, in the rain, temps just above freezing...
Will I ever get ANYTHING fixed at CTC again? Yeah, right!