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Old 12-06-2010, 01:54 PM
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When I worked flat rate you learn to cover your but. When I did my stint at CT I was doing a front end on a early 70's Dodge and didn't sell control arm bushings and eccentrics. when i couldn't get them to budge the customer got to pay for the bushings and I got to install them for nothing. Comebacks are also on your own dime... There was a push to sell labor for sure at the time, when we sold brake jobs we rebuilt the calipers and wheel cylinders... The Dodge dealership was the worst I have ever witnessed and looking at all their new buildings are doing very well!
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