I don't think that there is anyone who would argue the point that there are lots of @#$%^ businesses out there today with lots of ^&*) employees.
WE have to know what we want and try to find the right person to do the job.
My business associate, who is totally NOT knowledgable about cars, had an episode this week at an "auto service" getting new tires put on, that the employee was extremely rude and also bad mouthed the company continuously. When my friend thanked the guy as he left, the guy cussed him..... and my friend went and confronted his mgr. and the GM, and now had to go to the top dog. Yep, the guy still works there. My friend will NEVER go back there again.
Welcome to the new America.