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Old 06-10-2009, 10:37 AM
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Dings in new cam...am I being overly cautious.

I unpacked my new Comp Cam this morning to do the install and discovered two dings on the face of the number on lobe. The first picture shows sort of a patterned shape to the ding, like it got hit with some rounded tool or dropped on something circular. The second photo shows the deeper of the two dings.





The shipping box and plastic bag over the cam were unmarked, so I don't believe this was shipping damage.

At this point I have emailed Customer Service at C.C. and gave them the link to these photos in my Photo Journal here on HR.Com. Hopefully they will be advising me shortly as to their assessment of the damage.

I've never encountered a damaged cam before, so I just wanted to check with members to determine if I am being overly concerned about these dings and whether others feel this is a cam that should not be put into a motor.

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Old 06-10-2009, 10:41 AM
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cam

It looks by the pictures like that discontinuity is under the phosphate coating.. If so send it back.

IMO it's a flat lobe waiting to happen.


Keith
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Old 06-10-2009, 10:46 AM
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Cboy..It look's a little deep,I would get another one from them.I had a problem with one of there big block cam's,And they sent me one with no trouble..They charged me for the one they sent,And when I returned it,They gave me a credit for the one I sent back.That was a while back,But I'm sure they will make it good.We will have to wait and see.Good luck..You paid good money,Get a good cam.
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Old 06-10-2009, 11:25 AM
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I agree with you also. I don't like the looks of that one bit. Send it back! That's a flat cam lobe waiting to happen!
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Old 06-10-2009, 11:57 AM
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Thanks for the observations guys. With all the concern these days regarding premature failure on flat tappet cams, I don't want to push the envelope at all. I'll post up C.C.'s take on it as soon as I hear from them.
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Old 06-10-2009, 12:49 PM
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This seems typical of the CC QC. It is no wonder though to me. I seldom use anything Comp, especially these days. I guess if they check 1 out of every 100 going out the door they will make enough money it won't matter if 1 or 2 get sent back because those who do not check will never know their new parts were crap from the start and when they have troubles it will be too late.
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Old 06-10-2009, 01:02 PM
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Thats one they should replace without question. There are thousands of hotrodders watching to see Comp Cams answer. Keep us informed.



454 RATTLER
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Old 06-10-2009, 01:15 PM
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Hey cboy, did you buy direct from Comp? You might consider looking to Howard's or Competition Products for camshafts as they have Comp and other brands as well as their Howard's line which has plenty to choose from or custom for good $$$.
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Old 06-12-2009, 10:27 AM
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Brief Update.

Talked with Comp Cams and absolutely not problem on replacing the cam. It got a tad more complicated because this was drop shipped from the vendor who supplied my engine rebuild kit (Maddog/Fastengine/Engine Rebuilders Warehouse) so I actually had to go through them to get the new cam shipped out and to return the old. But they were no hassle whatsoever in getting a new cam sent out to me right away.

Hopefully this one will arrive in good condition.

So a thumbs up to both Comp Cams and Maddog for their customer service.

added with edit [One side note: when dealing with C.C. do not try to use their email customer service link. I don't think they have anybody even reading those emails. Mine sat for almost two days without an answer. But when I called, they handled things right then and there. Unfortunately, this can really be a bummer for folks like me who happen to have a severe hearing loss and prefer not to use the telephone because of all the misunderstandings (on my end) that can result. But it is what it is. Some companies just don't take full advantage of the internet yet.]
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Last edited by cboy; 06-12-2009 at 10:34 AM.
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Old 06-12-2009, 11:14 AM
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SEND it back

I had the same thing on a comp cam Roller for my BBC
they took it back and replaced it
Now seeing yours makes me think they are starting to have some Quality Issues....How could we Both have the same issue with a Comp cam ??

DO NOT use it...Send it back

52F1
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Old 06-12-2009, 11:26 AM
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Quote:
Originally Posted by cboy
I unpacked my new Comp Cam this morning to do the install and discovered two dings on the face of the number on lobe. The first picture shows sort of a patterned shape to the ding, like it got hit with some rounded tool or dropped on something circular. The second photo shows the deeper of the two dings.





The shipping box and plastic bag over the cam were unmarked, so I don't believe this was shipping damage.

At this point I have emailed Customer Service at C.C. and gave them the link to these photos in my Photo Journal here on HR.Com. Hopefully they will be advising me shortly as to their assessment of the damage.

I've never encountered a damaged cam before, so I just wanted to check with members to determine if I am being overly concerned about these dings and whether others feel this is a cam that should not be put into a motor.
No good, send it back, Comp should no better, but form the growing complaints about their quality, I guess this is becoming more common.

Bogie
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Old 06-12-2009, 11:51 AM
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Quote:
Originally Posted by 52F1
How could we Both have the same issue with a Comp cam ??
Was yours dinged in the same pattern?

And yes, a replacement is being shipped out today. No hassles from either CC or the vender.
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Old 06-12-2009, 12:01 PM
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Quote:
Originally Posted by Deez
... it won't matter if 1 or 2 get sent back because those who do not check will never know their new parts were crap from the start...
Interesting because I made a visual inspection of the cam immediately after I opened the shipping box and didn't see a thing. But then as I was getting ready to lube up the lobes I started running my finger tips over it, and that is how I discovered the dings. Once detected, the dings were easy enough to see. But the dark coating that comes on the cam makes small nicks like this a little difficult to pick up.

I guess the lesson here is don't trust your eyes. Inspect your cam by hand with your eyes closed.
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Old 06-12-2009, 01:08 PM
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Originally Posted by cboy
I guess the lesson here is don't trust your eyes. Inspect your cam by hand with your eyes closed.
That's an interesting statement. Several years ago, one of the upper-echelon NASCAR teams was being featured on a television racing program. Their "Chief Wheel Bearing Inspector" was blind...
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Old 06-12-2009, 01:55 PM
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Originally Posted by cobalt327
Their "Chief Wheel Bearing Inspector" was blind...
Waaaaaaay back in the late 50's and early 60's the big deal "detail" job you could have done on your car was called simonizing. Basically a nice hand rubbed professional wax job. The very best at this in my home town was a fellow who was totally blind. Did a fantastic job by just feeling the texture of the paint surface.
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