Originally Posted by gearheadslife
I get that, but in the same tocan(sp?) if he did that for x bucks as a favor.. your boss would want that price.. he's in business.. you set your price and that's that..
And Brian, you pointed out that you think he's a theif because he can do a job in short time and should charge by time it took..
it's sad that it's always the other guy, that should charge less because they now can whip out the job..
We have to agree to disagree. Being you don't know the relationship between the shop and the people we are talking about I will do my best to paint the picture to see.
I have always said if a guy finds a way to hang a quarter in fifteen minutes, shouldn't he get paid the "industry standard" at the very least? If he has put so much time into it to mastering the skills it would take to do a 15 hour job in 15 minutes, he deserves to be rewarded for that time.
That is not what we are talking about. He did NOT
repair this dent lightening fast, he repaired it as fast as any other PDR guy. It's like that bumper for the Infiniti that costs new from the dealer $1200 and the Honda Civic bumper that costs $200 new from the dealer. The originals on the cars both have the exact same amount of damage. When sent to "remanufacture" to the bumper place we use the Infiniti bumper comes with a $800 price tag to "remanufacture" and the Honda one is $125. They took the exact same amount of work, the same amount of materials, everything is exactly the same, but priced in relation to the new OE. They weren't "exchange" they fixed the exact same damage on the two bumpers we gave them to fix. We do it every day, I hardly think a thing of it. To replace that bumper on the Infiniti it would cost $1200 and the amount of damage is averaged out over the thousands of bumpers they do, the cost is the same being it torn in half and they put hours upon hours into it or if it had one tab broken, the price is always the same, I understand, just because this one only has a broken tab doesn't change that they have a set price for a reason, because sometimes it takes hours upon hours to fix the damage, even on the Civic bumper!
I get that, and we pay it every single day to the bumper remanufacture company we use. But when one of our employees backs another car into an Infiniti on the lot and damages the bumper a little and we have to send it to this bumper remanufacture company to be repaired and we ask them to give us the best deal they can because we are paying for this damage that happen here at the shop.....they deliver the bumper back with a price of $75 on it. Why, because we have a business relationship. We also give them ALL our old cores, we give them MANY thousands of dollars a week in bumper cores, even all the ones we replace with new. We buy an average about about a thousand dollars a week in remanned bumpers. We have been working with this company for about 8 years giving them 99.99% of our remanned bumper business. Because of this they go outside the box and help us out. They have went in the past WAY outside the box to help us. We seldom ask them for such things, very seldom. So it's a common courtesy to do this for us. And we have done the same for them when they send us job of a loved one who needs the car repaired after a wreck.
How about the Toyota Dealer, we spend about $35k a month buying parts. We have for the very least the 12 years I have been there. We have a relationship, when the boss tripped and fell on a new quarter panel smashing it I called them up and asked them if they could please give us another at no cost, the guy didn't even bat and eye, we had a new replacement quarter and the old one was thrown in the metal bin, why, because we have a business relationship and we have never asked them to do such a thing before.
We have a relationship very much like with the bumper remanufacturer and Toyota dealership with both this PDR guy and the guy at the tire shop who we asked him to repair the car for.
It would be common courtesy to do the best he could on the pricing. That is how I see it, if you see it differently it's all good.
And I have to add, we have a relationship with out venders where there is NOT ONE SINGLE BIT
of BS going on. We NEVER say that a part was damaged that they delivered if it happened in the shop for instance. If we call up with a complaint to replace a part damaged, they KNOW it was delivered damaged. Every part gets inspected, if one of the techs scratches some chrome grille moulding I call the dealer and order another and put it on "shop pay", we don't lie to the people we work with. They know this, I never have a problem calling up the dealer and saying "the hood you just delivered has a dent, can you get me another?" I get ZERO lip and ZERO problems, the next day (or sooner if I need it that bad) I have a new hood there and they are taking the old one without so much as a whimper. This goes the same for customers, if there is ANY possibility in what they say being true to damage caused on the property to their car or something not working that did before or what ever, we FIX IT. We put them in a rental car when they come in with a complaint and we FIX the complaint. No getting ragged on by the boss, NOTHING. The customer comes first, we don't even have to think about it. We have the same relationship with the vendors we use. Most we have been using the whole 12 years I have been there, the dealers for parts, we have changed only a few over the years because of poor service, the new one gets every dime spent on that make of car. We invite the vendors to our Christmas parties! The guys who come by and repair damaged interior pieces, and pin striping and clear bra installation and what not, same for the 12 years I have been there. We have vendors who the boss will stop and chat with for an hour or take to lunch because he has been doing business with them for the whole 35 years he has been in business! We have a relationship with our vendors and customers like no where I have ever seen.