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  #31 (permalink)  
Old 11-01-2004, 05:35 PM
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Toldya'! now try doing that with Sears or other big name tool Co. You will be run around 'til the chickens come home.

Only better deal I can come up with was when I bought a Gateway computer back in the late 80s when they were first getting the company going. I bought a complete system and the monitor was fuzzy. I called them and described the problem. GREAT customer service was their mantra and they really did it. Have become like all the rest if the computer guys lately but back then they really cared. Anyway, I was waiting for the next step when a couple of days later a new monitor appeared on my door step with a request to send back the defective one when I got the chance!!

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Old 12-01-2004, 12:13 PM
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UPDATE

For anyone who might stumble on this thread while shopping for a bandsaw or another Harbor Freight item, here's a brief update.

HF shipped out a new saw and had the defective one picked up by UPS - no cost to me. The entire "exchange" did take a total of about two weeks, but was well worth it.

The new saw makes all the difference in the world. The head and blade drop straight and true and the cuts are fine. I did have a minor problem at first - the blade kept wanting to jump off the drive wheel whenever there was a workpiece in the machine. It ran and tracked fine if there was nothing in the machine, just wouldn't run under power. After making numerous adjustments to the guide blocks, tension, and tracking wheel, I finally discovered the lower drive wheel had simply been installed on it's shaft about 1/8" off (pushed too far onto the shaft). Since making that adjustment the saw has been running fine. Kudos to HF and their Customer Service on this one.

Dewey
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  #33 (permalink)  
Old 12-01-2004, 12:24 PM
willys36@aol.com's Avatar
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Last wiki edit: How to rebuild a Rochester Quadrajet 4MV carbureto...
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Thanx for the update. HF stuff is a little short on the quality control level but the company is so responsive at fixing the occasional bad part that there is no real risk. And when you finally get a good one, they last as long as the name brand stuff. Be sure to add 1/8" x 1" X-braces on the front and back of the stand legs. Otherwise they will get really wobbly!
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