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Old 02-20-2007, 08:47 AM
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JetBlue CEO offers genuine video-apology

Some of you may have heard of the recent JetBlue airlines fiasco. Weather, bad luck, and inexperienced management combined for major frustration and delays for JetBlue customers.

Rather than brush it off, and wait for the media to finish feeding (everyone complains about airport delays these days anyway), the CEO put up a short video on YouTube. It totally seems genuine, and he rattles off a list of changes that they've made, including a "Customer Bill of Rights" which claims to offer a new type of reimbursement system if your flight is delayed.

I don't fly very often, so this probably won't affect me personally. However, it's a great example of "corporate responsibility". The fact that the video was placed on YouTube demonstrates that they really are trying to "bring it to the people". And, either their CEO is a great actor, or he really is contrite and apologetic.

Here's the vid: http://consumerist.com/consumer/clip...hts-238037.php

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Old 02-20-2007, 10:15 AM
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Weather has been an issue this year! I was driving down from Jersey to D.C. this weekend and decided to go through PA in lieu of using 95/jersey turnpike (its wall to wall for 250 miles even at 10:30-11pm). I was driving down I-78 and the road just ended. Road was blocked off and a sign just pointed to the exit: get off, basically.

PA closed 3 major highways due to snow, and some people were trapped on 78 on 2/14 for 24 hours strait!

Then there were the issues in colorado earlier this year, and now with Jetblue. I thought we were having a pretty mild winter up until a few weeks ago!

K
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Old 02-21-2007, 07:58 AM
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Killer - you shoulda gone via I-95. The traffic was light on the GSP and NJT for the first time I can remember over the past few years. We got on I-87 and NY had set up a sign saying I-81, the way we were originally planning on traveling to VA, was closed. I do have to admit that I-95 between Wash. and Fredricksburg was slow, but only about 30 miles of our 600 mile trip.

To Jon's statement, I only hope that Jet Blue honestly sets the 'passenger bill of rights' mark for the rest of the airlines. A couple of years ago we sat on the runway at the Glascow, Scotland airport for over 4 hours waiting for some tech at GE in Salem, VA to arrive at work (5 hour time delta) to diagnose the engines control system. Our compensation - a free drink (instead of $4.00) with our cold meal and a missed connecting flight that Continental didn't give diddly squat about - we had to straighten out our flights ourselves. The Continental customer service agent in the US said it was time to go home and she closed up and left for the day. Obviously, I wont fly them again.

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