So I just got a call from my girlfriend in Atlanta. SHe went to Jiffy lube to get her oil changed in her '03 civic. THe required oil for this car, as noted by all service manuals and actually printed RIGHT ON THE OIL FILL CAP is 5w20 oil.
So she gets home, looks at her receipt and it says 5w30 oil she was charged for. I tell her to go back to the shop and demand a new oil change. I'm on the phone with her and immediately this lazy jerk starts arguing with her about the service. "we know we put 5w20 in" I tell her, it doesn't make two spits and half a fart's difference what they know, you're the one making the car payment, you're the one who needs to be sure. THey need to change that oil AND THE FILTER out. Finally he agrees to change the oil, but not the filter. They go back and forth for a minute and I tell her, screw it, get the higher-up's name and phone number, I'll talk to him myself. Well customer service is down on the weekends (no customer service even though their shops are open to make money. Great).
Furthermore, it turns out that there's a price difference btw 5w20 and 5w30. THe 20 weight is actually MORE expensive. I kept telling her, why is this guy running a shop going to charge you for the cheaper oil?! Just because he feels like being nice?
So I'm going down to ATL in a week (lol, not just for this, I was planning on going). I'm going to talk to customer service this week. I'm going to ask them what they're going to do if I take a sample of that oil out of the crank case and its the wrong kind.
I AM LIVID.
K
So she gets home, looks at her receipt and it says 5w30 oil she was charged for. I tell her to go back to the shop and demand a new oil change. I'm on the phone with her and immediately this lazy jerk starts arguing with her about the service. "we know we put 5w20 in" I tell her, it doesn't make two spits and half a fart's difference what they know, you're the one making the car payment, you're the one who needs to be sure. THey need to change that oil AND THE FILTER out. Finally he agrees to change the oil, but not the filter. They go back and forth for a minute and I tell her, screw it, get the higher-up's name and phone number, I'll talk to him myself. Well customer service is down on the weekends (no customer service even though their shops are open to make money. Great).
Furthermore, it turns out that there's a price difference btw 5w20 and 5w30. THe 20 weight is actually MORE expensive. I kept telling her, why is this guy running a shop going to charge you for the cheaper oil?! Just because he feels like being nice?
So I'm going down to ATL in a week (lol, not just for this, I was planning on going). I'm going to talk to customer service this week. I'm going to ask them what they're going to do if I take a sample of that oil out of the crank case and its the wrong kind.
I AM LIVID.
K