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Old 12-15-2001, 04:46 PM
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Post is it just me????

I'm building a 36 ford from scratch.I've encountered many problems so far, but none as frustrating as dealing with suppliers in the hot rod industry. The other day I ordered a serpentine pully setup from a supplier, told him I had a small block Chevy 350 with a short water pump and an old style power steering with a press on pully. I ordered all brackets and pullys. I asked the supplier if I needed anything else to accomplish my change over, he said no.
The stuff all arrived and I started. Let me first say I think most manufacturers of these parts are very close to running out of ink as their first problem, and the reason I say this is that they rarely give good instructions and or pictures such was the case with this serpinetine set up from Zoops. The picture supplied with this bracket kit looked much like a 4th generation fax, you could barely see it. In any case I moved on ever so carefully. when I installed the Zoops pully onto my waterpump and gave it a spin I could not believe it as the pully seemed out of round where the belt rode. My God, for the price of this part say it ain't so. After a while I said I had better check everything with a dial indicator "see my background is in the machine industry, now I'm a safecracker". After checking the pully, it seems it was out of round by .022 thousands which is a huge amount for a machined part by anyones standards. but I still wasn't convinced it was the pully, maybe the waterpump shaft was bent. I removed the pully and then checked the pump collar where the pully bolts it was out about .001 thousandths, very acceptable.

I called tech support at Zoops. I told the man my delemma and what I believed was wrong - that the pully was out of concentric, not actually out of round, but machined so when bolted to the pump it acts like it's out of round. In about 2 minutes he went from helpful to saying "hey if you don't like our parts send them back" in a very gruff manner. I thought he would be happy with my telling them that they had a problem, but no way. He said that they had seen original pullies out of tolerance up to 1/16th of an inch or .062.

I guess I was or am upset at paying a lot of money for a part that I felt should be built a lot better. I am not sure if the owners of Zoops know how this person is treating customers or not, but if I had emloyees that didn't treat my customers with more dignity and respect than this gentleman, I would be grateful to hear about it.

Is it only me or has anyone else been treated badly ???

bomo

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Old 12-16-2001, 07:17 AM
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Angry

You aren't alone having problems,some companies are worse than others. Alot of times instructions are worthless,or you find what is to be a bolt on part doesn't fit until you cut, drill,bend,or change in someother way a part or parts that connect to the bolt on parts you just paid for.
Hopefully you got the name of the person you talked to on the phone and it wasn't the owner, that is who you need to contact. No matter how pissed you are be polite and let them know your problem and how you were treated.One of Two things will then happen,you will be taken care of and be satisfied that they want happy customers,or you will find the opposite.If thats the case,you won't be buying parts from them again and no one else will if you can help it.
I don't know why but I have had more trouble with companies located in California than any other area of the country it seems like once they find your from the mid west they think you just got off the tractor.
If enough people have problems they won't be around long and another vender will give the products and service we all expect.
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Old 12-16-2001, 08:01 AM
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THANKS FOR YOUR RESPONCE LARRY, GLAD TO HERE I'M NOT JUST BEING TO PICKY BY EXPECTING PEOPLE TO GIVE YOU WHAT THEY ADVERTISED AND WHAT I PAID FOR

MERRY CHRISTMAS TO ALL EVEN THE MEAN PEOPLE

BOMO
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Old 12-16-2001, 08:30 AM
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Its not just you. I do this for a living and the quality lately just is not there.I think half the problem is out of the 200 sets they sell only about 10 of us really build a rod that goes down the road on its own(not trailered).There are a lot of make beleive guys that will buy parts and keep them in there closet till they die or bring it to some one to build and we end up fixin it(most times we are the jerk because we wrecked the cust parts) On the other hand if you make a really good purchase and it was a good install,dont forget to call them up and tell them how good there product is.This has helped me more than a time or 2 when something did go badly. I remember a certain brake co that is only 30 miles from my shop i would not buy a thing again after getting bad parts more than one time.Well i had delt with the owner all the time and he treated people very badly,he got smart and hired some one else to answer the phone and i am back as a customer .He is back in the shop watching quality and i use there stuff all the time.Even call if i dont like something and it seems to get fixed. Not just you. LOL
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Old 12-16-2001, 09:37 AM
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PHAT
YOU HIT THE NAIL ON THE HEAD!!

I ORDERED A KIT FOR POWER STEERING HOSES BASED ON THE NAMESLESS AFTERMARKET FRONT END KIT PART NUMBER. IT WAS A NAPA NUMBER SO I GO TO MY NEAREST NAPA STORE AND THEY ORDER THIS HOSE NUMBER FOR ME. IT ARRIVES AND I BRING IT TO MY SHOP AND TRY AND INSTALL IT. YOU CAN'T BELIEVE THE TIME I SPENT TRYING TO FIGURE OUT THIS SO CALLED SIMPLE HOSE INSTALLATION. AFTER FRUSTRATING MYSELF FOR SOME TIME I CALLED THE MANUFACTURER AND THE PHONE TECH TELLS ME THEY USE THIS PART ALL THE TIME AND "YOUR THE ONLY ONE HAVING A PROBLEM" GOD I HATE THAT STATEMENT!!.HE ASKED IF I'D LIKE TO TALK TO THE MAN HIMSELF (THE FAT GUY) I SAID YES I WOULD. HE COMES ON AND IS SUPER NICE AND ASKS MY PROBLEM AND I EXPLAIN. HE SAYS LET ME GET ONE OF THOSE HOSES I HAVE ONE RIGHT HERE, I'M THINKING GREAT I MUST BE STUPID IF HE HAS A HOSE RIGHT THERE IT MUST WORK.

WHEN HE RETURNS HE ASKES IF I'M PUTTING THE CERTAIN END INTO THE RACK AND I SAID YES I AM BUT THE OTHER END IS NO WHERE NEAR FITTING THE BACK OF THE POWER STEERING PUMP. AT THIS POINT HE INFORMS ME THAT WELL YOU MUST REALIZE THAT THIS PART MUST BE MODIFIEDED DUHHH, WHAT??? I SAY GEE COULD YOU HAVE AT LEAST WRITTEN AFTER THE PART NUMBER THAT "some modification may be needed" or would that be asking to much? i said i assumed that a part number would fit as if if the didn't tell me to modify it, he replied well that was your mistake to assume. i said thanks for your help, have a great day. no wonder people have trouble building a car. i think i missed my calling. instead of being a safe cracker i think i should writ istructions for hot rod companys.

bomo
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Old 12-16-2001, 10:17 AM
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Bomo I have gotten the same run around from that same supplier you are talking about.(i installed a lot of his stuff before he got to BIG I.E FAT lol) I NO longer use his stuff or recommend him.I have also removed a few of his frontend kits(because they were just unsafe) and turned people to other companys.I dont think that will be a company that i will every use again.Just for you guys reading this its the supplier of frontend kits that is the most well know(spends about 50 grand a month advertizing i bet)
So....again its not just you.
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Old 12-22-2001, 05:37 AM
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Right on! Wow, it's nice to know your not alone. I bought a set of vintage rally wheels for my Monte Carlo. The wheels and beauty rings where fine, but 2 out the 4 centers looked like crap. The plating was so poor it looked almost like spray paint in some spots. I ended up rejecting 3 other pairs after that to Dummit Racing costing me the shipping charges each time. Finally I get a call from the "re"saler and basically he says I'm being too particular and they can't do any better. So I start looking around to find out where I might find 2 more good centers and what I come to find is that everybody pretty much gets these parts from the same Chinese manufacturer (theres your trouble). Are we afraid of these people or something, can't we tell them they need to work on thier Q.C. program?
Even better, aren't we here in the States qualified to reproduce this stuff our selves? What I have to say to resalers is, if you would not or could not install it on your own car, then don't ship it out to me, and if you can't distinquish the difference between good or poor quality than you need to be working on the farm for someone else! Amen.
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Old 12-22-2001, 12:17 PM
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Im glad I am not the only one with these problems!
I think the problem is that the phone order takers for most aftermarket parts companies have little or no knowledge of the parts they sell. They are just there to take orders. If you are like me, when starting a new project, I purchase parts that are stock piled in my shop for about six months before they are used or installed, then they don't fit or are defective and by now the warranty has expired. There are however very reputable companies out there. And if you ever have a good experience with a purchase or part, let the company know. Most are actually trying to do a good job. I have found that the general managers at some of the aftermarket parts companies are actually very receptive to constructive, civil and intelligent complaint letters.
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Old 12-22-2001, 03:55 PM
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I'M VERY GLAD TO SEE I HIT ON AN INTERESTING AND VERY REAL TOPIC OF SOME ACTIVE COMENTS

THANKS FOR YOUR IMPUT PEOPLE

BOMO
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Old 12-27-2001, 05:13 AM
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[quote]Originally posted by bomo:
<strong>I'm building a 36 ford from scratch.I've encountered many problems so far, but none as frustrating as dealing with suppliers in the hot rod industry. The other day I ordered a serpentine pully setup from a supplier, told him I had a small block Chevy 350 with a short water pump and an old style power steering with a press on pully. I ordered all brackets and pullys. I asked the supplier if I needed anything else to accomplish my change over, he said no.
The stuff all arrived and I started. Let me first say I think most manufacturers of these parts are very close to running out of ink as their first problem, and the reason I say this is that they rarely give good instructions and or pictures such was the case with this serpinetine set up from Zoops. The picture supplied with this bracket kit looked much like a 4th generation fax, you could barely see it. In any case I moved on ever so carefully. when I installed the Zoops pully onto my waterpump and gave it a spin I could not believe it as the pully seemed out of round where the belt rode. My God, for the price of this part say it ain't so. After a while I said I had better check everything with a dial indicator "see my background is in the machine industry, now I'm a safecracker". After checking the pully, it seems it was out of round by .022 thousands which is a huge amount for a machined part by anyones standards. but I still wasn't convinced it was the pully, maybe the waterpump shaft was bent. I removed the pully and then checked the pump collar where the pully bolts it was out about .001 thousandths, very acceptable.

I called tech support at Zoops. I told the man my delemma and what I believed was wrong - that the pully was out of concentric, not actually out of round, but machined so when bolted to the pump it acts like it's out of round. In about 2 minutes he went from helpful to saying "hey if you don't like our parts send them back" in a very gruff manner. I thought he would be happy with my telling them that they had a problem, but no way. He said that they had seen original pullies out of tolerance up to 1/16th of an inch or .062.

I guess I was or am upset at paying a lot of money for a part that I felt should be built a lot better. I am not sure if the owners of Zoops know how this person is treating customers or not, but if I had emloyees that didn't treat my customers with more dignity and respect than this gentleman, I would be grateful to hear about it.

Is it only me or has anyone else been treated badly ???

bomo</strong><hr></blockquote>

bomo
Welcome to the world of street rodding our motto should be "The Hobby that lets you do it twice". Lets face the facts most products in todays market should carry the title "Universal Fit" I have been building cars for over 35 years now and in the course of history I can only name a few products that actually had semi decent directions. An have yet to find that one product that didnt need a little modification or repair yet. Also adding to that if it were not for most of the current manufacturers there would be a lot of unfinished projects available... Lets face the facts Building a car today is far less complicated than it was 30 years ago... There are vast numbers of suppliers that get you close. There are multiple publications that have very good "How To" articles and last but not least probably the best and the fastest growing communications (The internet) is now avaliable to us all now...

One last statement... As more and more products hit the market place in many cases the sport becomes more complicated... Remember the word "KISS" (Keep it Simple Stupid). As we have all found out there are products that sure do make it look pretty but the aggrivations sometimes is just not worth it.... Color coordinated or chrome stock parts will actually be the better way to go.

Rags
1940 Mercury Convertible plus others
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Old 12-27-2001, 07:13 AM
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[quote]Originally posted by bomo:
<strong>I'm building a 36 ford from scratch.I've encountered many problems so far, but none as frustrating as dealing with suppliers in the hot rod industry. The other day I ordered a serpentine pully setup from a supplier, told him I had a small block Chevy 350 with a short water pump and an old style power steering with a press on pully. I ordered all brackets and pullys. I asked the supplier if I needed anything else to accomplish my change over, he said no.
The stuff all arrived and I started. Let me first say I think most manufacturers of these parts are very close to running out of ink as their first problem, and the reason I say this is that they rarely give good instructions and or pictures such was the case with this serpinetine set up from Zoops. The picture supplied with this bracket kit looked much like a 4th generation fax, you could barely see it. In any case I moved on ever so carefully. when I installed the Zoops pully onto my waterpump and gave it a spin I could not believe it as the pully seemed out of round where the belt rode. My God, for the price of this part say it ain't so. After a while I said I had better check everything with a dial indicator "see my background is in the machine industry, now I'm a safecracker". After checking the pully, it seems it was out of round by .022 thousands which is a huge amount for a machined part by anyones standards. but I still wasn't convinced it was the pully, maybe the waterpump shaft was bent. I removed the pully and then checked the pump collar where the pully bolts it was out about .001 thousandths, very acceptable.

I called tech support at Zoops. I told the man my delemma and what I believed was wrong - that the pully was out of concentric, not actually out of round, but machined so when bolted to the pump it acts like it's out of round. In about 2 minutes he went from helpful to saying "hey if you don't like our parts send them back" in a very gruff manner. I thought he would be happy with my telling them that they had a problem, but no way. He said that they had seen original pullies out of tolerance up to 1/16th of an inch or .062.

I guess I was or am upset at paying a lot of money for a part that I felt should be built a lot better. I am not sure if the owners of Zoops know how this person is treating customers or not, but if I had emloyees that didn't treat my customers with more dignity and respect than this gentleman, I would be grateful to hear about it.

Is it only me or has anyone else been treated badly ???

bomo</strong><hr></blockquote>
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Old 12-27-2001, 07:27 AM
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It is very aggravating hearing all the negative stories about aftermarket companies-i recently purchased my first street rod,which was 99% complete,and im in process of dealing with all the different companies,etc,to make the changes and upgrades to my rod.my first small order was chrome valve covers,air cleaner,and a coil-delivery came in 3 days-ended up paying approx 250.00 for a coil,and nothing else!-had to recall the company [no 800 number,of course],be put on hold forever,and finally talked to a human being who said he would straighten it out,and ill give it another day or 2 before i call and go thru it all over again! of all the big ads you see week after week,you would thing there is at least 1 company that has a decent reputation--let me know,and ill use only them!-you have all these car nuts out there who are willing to spend the mega-bucks for all the overpriced stuff,and no one who actually gives a crap if they get your business or not-what makes it worse,most places charge for their catalog,and when you finally get it, half the time its a lousy 3 or 4 page brochure,and not a catalog at all----someone please find a reputable company!!
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Old 12-27-2001, 08:12 AM
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Talking

I would recomend checking out YOGI'S inc.,They are located in a small town in Iowa. They have a good catalog that says 4 dollars on the cover but I've never paid for one,they have always ask if I would like to have one.They have been more than happy to show me around their facility,and answer questions I might have. If you have a problem with a product you buy from them you will talk to a person and not a machine,also they have an 800# to call. Their web address is <a href="http://www.yogisinc.com" target="_blank">www.yogisinc.com</a> yogi@yogiinc.com the phone is 800 373 1937 give them a try they will appreciate hearing from you.
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Old 12-27-2001, 09:12 AM
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Join the club, most of the parts that I have ordered via mail order have to be modified in order to be installed on projects. I have to give credit to most of the suppliers they have to try to make their products fit all engines and cars, this job must be daunting given all the auto's manufactured in the last 100 years. Yet I am amazed at how much engineering goes into an automobile, it makes you appreciate them more, especially at the volume of cars that are produced.
I do now appreciate the little things that most people just take for granted or expect in their cars. Just lining up a door to make it fit and close properly and all the lines to flow evenly.
I also have have been treated rudely by some of the manufacturing street rod suppliers yet on the other hand most are helpful and are eager to give advice and help. If one of the supplyers gives me a bad product of a bad time I don't buy from them anymore.
A lot of the manufacturing suppliers have web sites which have excellent diagrams and detailed instructions that you can download and print out.
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Old 12-27-2001, 06:12 PM
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To all the dissatisfied, don't let a few bad experiences deter you from the hotrodding community. All of the shops that I deal with have been around for many years and provide really good service. I may pay more for their parts and/or service but I trust people who have been in business for many many years. I've always had good experiences with dealing with shop owners and employees face to face, some even talked me out of buying certain things that they thought wouldn't help or weren't required, try getting service like that at a new car dealer. I've had cars at dealers for 2-3 days because of my work schedule and they still couldn't figure out problems or threw parts at the car in the hope of fixing a problem but couldn't. I've just come back to hotrodding again after decades away and am very happy to be associated with a great bunch of people again, so don't get discouraged....
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