That definately sounds fair since they did after all waste your time and probably cost you quite a bit of hair pulling, but you don't have to charge them on the hair pulling since you're pretty forgiving Hopefully "good ol" Rob will actually see your side and realize that the way he treats customers is not respected in any way whatsoever with the lack of responses and the erm.. "quality" of the parts and will hurt his business. I won't do another rant against Rob and just let you two work it out or else I'll probably get the boot like akm did

hello again bob....just for the record...showcars are built by hotrodders who take regular parts and spend time or money perfecting for their personal goal......showcar quality parts can't be made for your car unless the car is present to prefit before any work is done on them....showcar quality parts presumeably would be finished top and bottom and be prepped for final spray.....either you need a perfect mold to start with or you need to spend time filling,smoothing,sanding to get to that point.....a pin on hood is never smooth underneath because most are for race purpose where light is more important....did you expect smooth underneath,inside the parts?.....any smoothing underneath would have to be done by the customer...we're too far behind just making the parts....bumper molds are made as close to original as possible including cutouts not cutout,even bumper boltheads on some...most racers want them solid for airflow.....if you had mentioned showcar quality off the bat i would have been more wary of expectations and tried to assure you that most if not all new parts,glass or steel need work for "show" quality.....our parts (everyone elses) are at shows or racetracks daily but the customer at the end most always has finessed them or not....these ones finished will look great for a long time....
that hood got out looking pretty unfinished with the reinforcement sloppy job done and we have no problem finishing that job or replacing it.....finishing the bumper smooth is a customer option.....
I can come up with three options....
1-send back ,we'll credit paypal on reciept(yellow-collect to us) or finish hood underneath and on top
2-keep with 100.00 paypal rebate re unfinished hood underside and 2 top blemishes,
3-send back hood freight collect and we'll send you a hood and the scoop and you put it on yourself....and we'll rebate you the 100.00 we charged to install the first one....
please also post a shot of each part complete,we usually take pics before shipping but don't have finished shots of yours....
don't worry about sending back..you're fully covered by your card company...
appologies for the holdup....rob

Rob

We disagree in so many areas I don't know where to start. What I do know my time as well as yours is money. Both parts are not usable for me. We have two to three fiberglass pieces come through our shop a week. The best I have seen is Harwood. If we spend an hour prep time on a Harwood part it's unusual. My fiberglass man will not even touch your parts. He says there not worth the time to throw them in the dumpster. I originally used you because finding someone who had or could make Monza parts was scarce. I will do what I should have done in the first place, use the steel hood and put my own scoop on it. I have no more time to spend on this. We are at an em-pass.

Bob

please send back ....we'll refund on reciept.......we're paying the return freight collect....please advise once shipped......thanks,rob

Mikey

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Holy hell.. does this mean?? Could it be?????

Quarter Flash - I am glad you have finally got this resolved. You were correct to use the power of this and other sites to pressure this supplier to do the right thing. It just goes to show that if you don't give in you at least have a chance to change things. Hope to hear from you when you have the money inyour pocket.

Hi Rob

Since there has been so much confusion on both sides on this issue I would like to clarify this agreement. I will return the hood and front bumper to you freight collect. Proof that I sent the parts is consummation of this agreement. If the parts are lost or damaged it is between you and Yellow Freight. I will post on this site my shipping receipt, at that time you can check with Yellow Freight to confirm. Within 48 hours of my posting the shipping receipt Showcars “Rob” will refund all my freight costs. In addition Showcars “Rob” will refund what I paid for the hood and front bumper. This should come to about $980.00. Payment will be made back to Pay Pal within 48 hours of me posting my shipping receipt. I realize that we are in disagreement concerning the quality of these parts. We both agree that there will be no more discussion concerning quality disagreements. I will forgo any money I accumulated in phone calls or time. I will not display any pictures, posters, or computer presentations about your company or the parts you sent me. I will not initiate or participate in any conversations or communications of any kind about your company. I will post a positive statement about Showcars taking care of me their customer in all areas affected by our disagreement.

Bob

thats all you paid us.....we custom built these parts at your request.....when we recieve back after us paying shipping and border clearance costs in original (as shipped) condition we'll process your refund....
or we'll give you 200.00 rebate for cleanup and use em.....can you send or post the complete part pics?

Oh, oh! Looks like I spoke to soon!!!!!!!!!!!!!

Rob

I wish this could have been different. I don't trust that if I sent the hood and bumper cover back to you, I would receive anything in return. The time I have spent bickering with you over this issue has cost me far more than the parts are worth, let alone what I paid for the product and freight. I feel like this has become a used car negotiating atmosphere. If I see $980 credited from you on my Paypal account I will send the parts back to you collect. If I see $400 on my Paypal account I will deal with the parts, but will not bring negativity in anyway to you or your company. I will not respond to any more posts on this issue.

Bob

He's obviously never seen a Harwood hood or body part. That is the way a product is supposed to look when you receive it.

Vince

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My project 34
http://www.hotrodders.com/forum/34-...ght=34+progress

ShowcarsbodyRob
I think that if I were given the opportunity to make good on this deal the way that Bob has offered, I would not hesitate.

If you have the molds and can produce the part correctly, you should have done so initially.
Trying to repair those parts will only result in problems with transfer and mottling later on. As fiberglass fabricators you and I both know that. Quarter flash should not accept that option.
The fact that you custom built the part is not,in itself, grounds enough that it should be considered acceptable.

Grinding and painting the inside of the scoop will only hide those resin rich areas, not address the underlying problem. The other dry, air filled, delaminated and stress cracked areas will not be fixed by grinding and painting either. If you did try to grind out all of the structurally unsound areas and repair them you will spend way more time than just building a new part in the mold.


Those are some of the things that I find unacceptable from viewing the pictures of the parts that Bob has received from you.

I have seen and built alot of fiberglass molds and parts, race parts as well as street rod, airplane, boat and industrial parts.
True race parts are of the highest quality, with no rough, air bubble filled areas, pools of resin, paper thin areas and waves in it's outside surface. Adding bondo to make the surface smooth adds weight, something no racer wants to do. Harwood is a good example of a company that does it right from the start.



The excuses that you use are unacceptable. Bob waited 6 months, that doesn't sound like a rush job to me.

Rushed , rough, shoddy workmanship does not make a race part.
There is absolutely no reason why a part cannot be light weight AND smooth on both sides. Notice I said smooth, not finished. Smooth means consistant roll out, stray fibers patted down, consistant resin/glass ratio, proper reinforcement with coremat or polyurethane foam. Outside shape faired to within .020" in 3'.
The parts I see in those pictures exhibit none of those qualities.

I know many people who merely take the parts that companies like yours supply and run them because they don't know any better.
.

Bob put his faith in you to produce acceptable parts, paid up front and waited for 6 months only to receive parts he is obviously unhappy with because they were misrepresented.
You refuse to acknowledge that..

I would think that his offer to settle is an honest one and he would live up to his end of the deal.

I should point out that this thread has had over 1500 views, all by different people in the last 7 days.

This thread and the review in the company reviews section of this website show up in google searches using showcars unlimited as the keyword,.

Is this the type of advertising you want for your company?

If these parts were made by an outside supplier then you really need to get with them to make this right to you,
but it is your responsibility to make it right to Bob. You sold them.

I know that you have some inclination to make this right, otherwise you would not be here.

Bob really should have a total refund from you. With all shipping charges refunded also because you misrepresented the parts from the start.


That is my honest opinion.
Mike S

__________________
my signature lines...not really directed at anyone in particular..

BE different....ACT normal.

No one is completely useless..They can always be used as a bad example

Ouch, some particular company just got told Well at least that was a constructive post so you can bet that one's sticking around on this thread and won't be split off Mikey I don't have anything more to add, Mikey pretty much covered all the grounds as to why your company is a disgrace to this earth.

Please google Showcars totally ripped off to read my misfortune.