lifetime warranty - Hot Rod Forum : Hotrodders Bulletin Board
Hotrodders.com -- Hot Rod Forum



Register FAQ Search Today's Posts Unanswered Posts Auto Escrow Insurance Auto Loans
Hot Rod Forum : Hotrodders Bulletin Board > General Discussion> Hotrodders' Lounge> Off-Topic
User Name
Password
lost password?   |   register now

Reply
 
LinkBack Thread Tools
  #1 (permalink)  
Old 02-25-2007, 01:43 AM
pyro138's Avatar
killin and grillin
 
Join Date: Jan 2007
Location: lousyanna
Age: 44
Posts: 5
Wiki Edits: 0

Thanks: 0
Thanked 0 Times in 0 Posts
lifetime warranty

what happened to sears lifetime warranty on craftsman tools? I have a blown up ratchet with slight rust and sears refused to take it back. the tool is older than me it used to be my fathers and my tools were going to go to my kid but now i don't know.
I thought tools were an investment especially with a lifetime warranty,anyone else having this problem? sears
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
  #2 (permalink)  
Old 02-25-2007, 02:14 AM
Race The Truck
 

Last journal entry: Son's Truck
Last photo:
Join Date: Mar 2006
Location: Arizona
Age: 58
Posts: 645
Wiki Edits: 0

Thanks: 4
Thanked 1 Time in 1 Post
Quote:
Originally Posted by pyro138
what happened to sears lifetime warranty on craftsman tools? I have a blown up ratchet with slight rust and sears refused to take it back. the tool is older than me it used to be my fathers and my tools were going to go to my kid but now i don't know.
I thought tools were an investment especially with a lifetime warranty,anyone else having this problem? sears
What was the reason for not replace it?
I my self have never had a problem it was replace or I got a repair kit for ratchets.I know if it was clearly miss use I have seen the say no!

Craig
Reply With Quote Quick reply to this message
  #3 (permalink)  
Old 02-25-2007, 06:28 AM
Henry Highrise's Avatar
Lost in the 60's
 
Last wiki edit: Removing stuck fasteners Last photo:
Join Date: Dec 2001
Location: Dixieland
Age: 69
Posts: 15,182
Wiki Edits: 4

Thanks: 0
Thanked 5 Times in 5 Posts
I have never had a problem with Sears on the Craftsman warranty. I had several items replaced last week. Maybe you just got ahold of a employee that did not know what he was doing.
Reply With Quote Quick reply to this message
  #4 (permalink)  
Old 02-25-2007, 06:30 AM
poncho62's Avatar
Out of the Loop Moderator
 
Last wiki edit: Streetbeasts links
Last journal entry: at car show
Last photo:
Join Date: Oct 2003
Location: Hanover, Ontario, Canada
Age: 61
Posts: 16,791
Wiki Edits: 5

Thanks: 19
Thanked 239 Times in 194 Posts
Took a couple of old ratchets to the Snapon truck one time.......The guy said..."Do you know how old these things are?"...They had been my dads and about 40 years old. He gave me new ones....and let me keep the old ones as keepsakes.
__________________
Ontario Rodders
Reply With Quote Quick reply to this message
  #5 (permalink)  
Old 02-25-2007, 06:39 AM
Member
 

Last journal entry: frame build
Last photo:
Join Date: Apr 2005
Location: sioux falls, sd
Age: 68
Posts: 601
Wiki Edits: 0

Thanks: 0
Thanked 0 Times in 0 Posts
Yes, Craftsmans warranty is failing. Recently, they would not replace a racheting tap wrench that failed the first time I used it and it was less than a month in the toolbox.
Reply With Quote Quick reply to this message
  #6 (permalink)  
Old 02-25-2007, 06:58 AM
1ownerT's Avatar
Home School Valedictorian
 
Last wiki edit: Health and safety in the shop or garage Last photo:
Join Date: Dec 2004
Location: Iowa
Age: 52
Posts: 1,645
Wiki Edits: 4

Thanks: 0
Thanked 3 Times in 3 Posts
Quote:
Originally Posted by poncho62
Took a couple of old ratchets to the Snapon truck one time.......The guy said..."Do you know how old these things are?"...They had been my dads and about 40 years old. He gave me new ones....and let me keep the old ones as keepsakes.
I have a photo copy of Snap On's font style used on their tools over the years, you can identify when the tools were made. I will dig it out and post it.
Reply With Quote Quick reply to this message
  #7 (permalink)  
Old 02-25-2007, 08:03 AM
78novaman's Avatar
The AMC, FORD, & CHEVY Guy??!!
 
Last wiki edit: Improving fuel economy
Last journal entry: Finally on the road
Last photo:
Join Date: Nov 2002
Location: Central Ohio
Age: 30
Posts: 299
Wiki Edits: 0

Thanks: 0
Thanked 3 Times in 2 Posts
I haven't had any problems recently. I took a pair of craftsman pliers back that broke and they gave me a new set no questions asked. Same deal with the side cutters that had gone dull after 3 years of use.
Reply With Quote Quick reply to this message
  #8 (permalink)  
Old 02-25-2007, 08:16 AM
cboy's Avatar
Member
 

Last journal entry: Finished
Last photo:
Join Date: Jan 2004
Location: Atwater, CA
Age: 69
Posts: 3,913
Wiki Edits: 0

Thanks: 0
Thanked 2 Times in 2 Posts
Quote:
Originally Posted by 61bone
Yes, Craftsmans warranty is failing.
Has anyone seen official corporate policy on this? I'm a little shocked. I've never had problems in the past getting tools replaced and I'm going to be peeved if my entire collection of tools (bought based on the Craftsman replacement policy and general quality of hand tools) has suddenly become just a pile of broken antiques. (Or do the words "class action" come to anyone's mind?)
__________________
Always learning...and sharing what I've learned. The Scratch-Built Hot Rod.
Reply With Quote Quick reply to this message
  #9 (permalink)  
Old 02-25-2007, 09:11 AM
redlightning's Avatar
Member
 
Last photo:
Join Date: Aug 2004
Location: TN
Age: 49
Posts: 1,082
Wiki Edits: 0

Thanks: 2
Thanked 9 Times in 3 Posts
The one I go to will give you a rebuilt ratchet.They have a display with rebuilt ratchets behind the check out counter where the tool section is.One time they didn,t have a rebuild for the one I had.The lady said she would have to send mine off.I told her I use it everyday and needed it(I was still in my mechanic uniform).She went ahead and gave me a new one.
I haven,t had any problems so far.It has been a couple of months since I have exchanged one.
Reply With Quote Quick reply to this message
  #10 (permalink)  
Old 02-25-2007, 04:27 PM
Member
 

Last journal entry: JB's 37 Pickup
Last photo:
Join Date: Oct 2002
Location: Smoky Mountains
Age: 75
Posts: 2,358
Wiki Edits: 0

Thanks: 0
Thanked 1 Time in 1 Post
I have never had any problems getting new replacements including worn out screwdrivers. My gripe is my Craftsman tools were made back when they could afford the life time warranty, but now the junk I have to accept as replacements do not last long and I get tired of going back for replacements. I would love to have a repair kit for my old ratchets vice the junk they trade me.

Trees
Reply With Quote Quick reply to this message
  #11 (permalink)  
Old 02-25-2007, 04:47 PM
killerformula's Avatar
Hotrodders.com Moderator
 
Last wiki edit: Carburetor
Last journal entry: Clean up
Last photo:
Join Date: Oct 2003
Location: Northeast
Age: 33
Posts: 3,485
Wiki Edits: 3

Thanks: 13
Thanked 27 Times in 18 Posts
I've never had a problem. I've even stopped, picked up broken tools off the road and taken them down to sears and gotten new ones. The dont even go to the register, they just run over to the shelf, find the new one and give it to you in my experience.

K
Reply With Quote Quick reply to this message
  #12 (permalink)  
Old 02-25-2007, 06:12 PM
schnitz's Avatar
Member
 
Last wiki edit: Building a new shop
Last journal entry: Christmas 2008 came early!!!
Last photo:
Join Date: Jan 2004
Location: Wausau, Wisconsin, in a house...
Age: 39
Posts: 1,163
Wiki Edits: 54

Thanks: 8
Thanked 0 Times in 0 Posts
As the return policy of today was stated to me by a good buddy who worked there when I bought my last one. "The only way you'll get a new ratchet if this one breaks is if you come in with the receipt, and it's less than 90 days old. Otherwise, you get a rebuilt." Who in their right bleeping mind keeps a Craftsman tool receipt??? Anybody care to guess what brand I'm buying next?


In a while, Chet.
Reply With Quote Quick reply to this message
  #13 (permalink)  
Old 02-25-2007, 09:08 PM
pyro138's Avatar
killin and grillin
 
Join Date: Jan 2007
Location: lousyanna
Age: 44
Posts: 5
Wiki Edits: 0

Thanks: 0
Thanked 0 Times in 0 Posts
found warranty

[edit] Warranty
Craftsman hand tools have an unlimited lifetime warranty; however, some items are considered specialty tools, and thus not covered under the warranty. Examples include drill bits, and knives which will get dull with use no matter what.

Craftsman Portable Power Tools, Bench Power Tools, Air Compressors and other items carry a one-year warranty; however, Sears offers extended upgraded warranties, which in some cases will replace the item as opposed to repairing it.

After the merger K-Mart began selling Craftsman products; K-Mart stores do honor the life-time warranties (only on hand tools).

going to sears tomorrow! w/warranty in hand

i'll let yall know.as you know from my profile i live in lousy Anna probably a lazy employee who is waiting on another 500 year storm to come next week. we can't get customer service here .in chocolate city.
Reply With Quote Quick reply to this message
  #14 (permalink)  
Old 02-27-2007, 03:23 AM
Member
 
Last photo:
Join Date: May 2003
Location: Shreveport LA
Age: 64
Posts: 5,103
Wiki Edits: 0

Thanks: 0
Thanked 0 Times in 0 Posts
The Sears here has never had a problem replacing my broken tools. I just last month brought them a split 9/16" deep socket, and the guy went and got me a new one himself, no problem.

A few years ago, I broke a 1/2"-drive flex-handle, got a free new one, broke it, and made it back to Sears, all within 30 minutes. He asked me how I broke it. I told him I used a 4' cheater pipe and jumped on it, and he laughed and ordered me a 3/4"-drive T-bar, giving me full credit for the broken flex-handle. Couldn't break that one, although I never did get that dang old VW axle nut unscrewed.
Reply With Quote Quick reply to this message

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Hot Rod Forum : Hotrodders Bulletin Board forums, you must first register.
Please enter your desired user name (usually not your first and last name), your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
who makes the better tools jesse01 Garage - Tools 140 09-24-2008 07:49 AM
Once in a lifetime... schnitz Off-Topic 8 04-05-2006 04:24 AM
Reason to buy a warranty Kevin45 Hotrodders' Lounge 8 03-31-2003 02:44 AM
WARRANTY ADVICE NEEDED !!!!!!! Chaz Hotrodders' Lounge 2 01-15-2003 10:24 AM
MICROTUNER/ HYPERTECH WARRANTY HELP NEEDED Chaz Electrical 0 01-14-2003 03:31 PM


All times are GMT -6. The time now is 07:09 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0 PL2
Copyright Hotrodders.com 1999 - 2012. All Rights Reserved.