And to top it all off, 5 rolls??? That is far beyond anything I had imagined, plus they overnighted it and they were here this morning. I am simply blown away by the customer service I received through all of this.
mcinfantry I too feel that you should have been treated better with the situation with your car. I think it just comes down to the customer service a company or in your case dealership provides.
I had the same situation last year with our '03 Stratus RT. The 2.7 DOHC V6 spun a rod bearing at 83,000 miles, but I had bought the extended to 86,000. Hell after they had a corporate inspector look at the engine to determine that it was not from running it hot, or lack of maintenance, they gave me a rental and replaced the engine all while waiving the deductible. That's customer service, and theirs will keep me coming back again and again.