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Old 05-15-2011, 10:40 AM
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NAPA Pro-Link / Pro-Link SE

First of all, I DO work at a NAPA store (again) in Alberta Canada, but this is not intended as advertising.

Pro-Link is an on-line catalog / ordering system that is intended to be offered to repair shop accounts at no charge. Getting some to actually use it is a bit of a challenge. ("Looking up parts is YOUR job, isn't it?") LOL

Anyway, the only requirement for access is that you have an account set up with the store. (Charge or Cash in our store's case)

Some of the things I like:
1.) You can "shop" 24/7, even in you PJ's or sweats.
2.) No waiting on hold.
3.) YOUR price and availability -- both at the store, and at the servicing PDC (Parts Distribution Center) Therefore no wasted trips and agonizing waits at the counter, only to leave empty-handed.

Parts Lookup:
If you enter a VIN, it filters out most of the parts that do not apply. With all of the variety, model designations, and "good-better-best" product offerings out there ... it's pretty easy to have several "screen-fulls" of information for doing a brake job.

This is also balanced out (if you don't have the VIN) or if you don't know the vehicle like the back of your hand.

Yes the program occasionall asks all of those "stupid questions" ... that you all hate to hear from us parts people.
There is almost always a "don't know" option to the majority of those questions ... which does lead to those multiple screens and occasionally duplicated information.

You can choose the method of lookup as well. Job Type, Category, Interchange, Keyword, etc.




The newer version, "Pro-Link SE" is slightly more complicated, but a little more powerful, especially the fact that product images are displayed immediately without the need to "drill down" to see them.

Pro-Link also offers a scaled-down version of Mitchell On-Demand5, as well as maintenace and fluid specs/capacities for the selected vehicle.

All-in-all, a fairly handy and helpful application ... one that I use in many of my replies here at Hotrodders.com.

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Last edited by 66GMC; 05-15-2011 at 10:49 AM.
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Old 05-15-2011, 11:46 AM
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Get in, sit down, hang on
 

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Pro-Link video demonstration

This guy has a French-Canadian accent ... a little hard to follow at times, and entertaining at others. Overall ... informative.

43 minutes.
Don't say I didn't warn you.
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Old 05-15-2011, 11:51 AM
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Yeah...but you dont get to deal with the cutie behind the counter....but, you do get the right parts.......

We use that system at our store too........I think it works well, so they tell me.....I just take the stuff to them, what do I know.....
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Old 05-15-2011, 12:40 PM
66GMC's Avatar
Get in, sit down, hang on
 

Last journal entry: Cab Removal
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Quote:
Originally Posted by poncho62
Yeah...but you dont get to deal with the cutie behind the counter....but, you do get the right parts.......

We use that system at our store too........I think it works well, so they tell me.....I just take the stuff to them, what do I know.....
No "cuties" at the counter of our store.
Just me (licensed partsman) and another old phart (licensed mechanic).
Yes, we're a VERY small store, at least right now. He and his wife are the owners ... a true "Mom & Pop" kind of operation.

I recall you saying that you had taken on a "delivery driver" role, and I'm sure that having you as a "front-line" contact is an asset to the store. Product knowledge and experience with it, an understanding of the terminology, etc are invaluable skills for that position.
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Old 05-15-2011, 02:56 PM
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I guess I do know my car parts....Thing is, the NAPA side of the business here is just part of it....We also sell electrical supplies (Ideal Supply). Seems a large percentage of my route is electrical....Lots of electricians in this area due to the Bruce Power plant being nearby......But, I do enjoy that employee discount, even though I haven't used it too much.....yet......
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