Originally Posted by tech69
It's either the owner or the painter who gets all the credit but it's the body tech who REALLY did the most challenging work. Turning a body man into a painter is a whole lot easier than turning a painter into a body man. I don't really mind not getting the credit. I document my work as my resume.
This is so true, when delivering a late model repair as well, that is all the customer sees is the paint. The panel fit will be second, just a tiny misalignment to the door and they spot it. The tech replaced 5 weld on panels to absolute perfection but the customer notices a microscopic difference in the height of the belt molding.
But the customer is ALWAYS right. If the person in the office who has worked with them has explained everything properly (referring to old damage and what not) the customer is ALWAYS right. They may be unreasonable as in expecting beyond what the factory did like poor fit that matches the other side for instance, hey, ours SHOULD be better in their eyes. But realistically they are always right. If they really are out of line it is most always the person who dealt with them in the office that didn't communicate properly.
That's just my opinion but that is how I see it.