I will say this, I've had much better luck getting replacement parts and warranty from Sears than I ever got from Snap-On. The Sears guys just take whatever I give them and says pick another one off the shelf including entire ratchets since they don't rebuild them anymore.
Last time I tried to get a fine tooth ratchet repair kit from the Snap-On guy he never orders it (apparently he doesn't keep fine tooth kits in stock?) and conveniently forgets to ever order me one.
Its not just one Snap-On guy either, I've tried a few. I eventually got into an argument with the last one after I offered to pay for the kit...actually two so I would have a spare.
Not only did he not order the parts but he argued that they don't make them anymore and "I must have the last one in existence". I eventually gave in and put a coarse tooth kit in just so I had a working tool, but I bought a fine tooth 3/8" ratchet for a reason and paid top dollar for it.
Won't get another dime from me buddy, never again...I don't care how pretty they are.
“She may not look like much, but she's got it where it counts, kid. I've made a lot of special modifications myself.”
— Han Solo