07-06-2011, 08:13 AM
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Brian Martin,Freelance adviser
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Last photo:
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Join Date: Jun 2004
Location: San francisco bay area
Age: 54
Posts: 10,439
Thanks: 189
Thanked 332 Times in 297 Posts
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Quote:
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Originally Posted by z-adamson
To those that have bad snap-on service....
A few weeks ago I e-mailed snap on and told them I needed warranty service on a ratchet and that I did not have a reliable dealer.
They responded within 24hours with a form for me to fill out. Part #, name, address, e-mail address etc. etc.
I filled it out, sent it to them and it was forewarded to the warranty department. They sent me a new ratchet via UPS without hassel. They didn't ask for the old one back, didn't ask for pics, proof of purchase, or anything. I had the new ratchet within 8 days of my first e-mail to them. So now I have a brand new one (this is one that does not say USA on it) as well as my broken one.
You can also buy from snap-on's web site, although I have yet to do that.
This was good service in my opinion. I couldent have expected more.
Anyone that has a bad dealer or no dealer at all but still want to use their product ought to deal with snap-on directly and also eBay is another good option for buying.
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Customer service like that is pretty impressive. 
Brian
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