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Old 07-06-2011, 08:13 AM
Brian Martin,Freelance adviser
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Originally Posted by z-adamson
To those that have bad snap-on service....

A few weeks ago I e-mailed snap on and told them I needed warranty service on a ratchet and that I did not have a reliable dealer.

They responded within 24hours with a form for me to fill out. Part #, name, address, e-mail address etc. etc.

I filled it out, sent it to them and it was forewarded to the warranty department. They sent me a new ratchet via UPS without hassel. They didn't ask for the old one back, didn't ask for pics, proof of purchase, or anything. I had the new ratchet within 8 days of my first e-mail to them. So now I have a brand new one (this is one that does not say USA on it) as well as my broken one.

You can also buy from snap-on's web site, although I have yet to do that.

This was good service in my opinion. I couldent have expected more.

Anyone that has a bad dealer or no dealer at all but still want to use their product ought to deal with snap-on directly and also eBay is another good option for buying.
Customer service like that is pretty impressive.

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