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  #16 (permalink)  
Old 07-05-2011, 06:33 PM
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Quote:
Originally Posted by sqzbox
BIG difference in having a quality tool/tools that hold up day after day for a professional mechanic than a tool good enough for part time use on your weekend hot rod.

If you break one at work you loose time and money. Break one at home and you can just get another tomorrow. $19.95 for a cheap tool X2 when it breaks = $39.90. Good tool that last's, $29.95 and life time warranty priceless, and, cheaper in the long run.

Exactly! I was not going to comment this time but you make the point I have argued forever about why buying the best makes a lot of sense for the professional. I keep hearing "but all I have to do is take my Craftsman back to Sears", sure they will replace it free of charge BUT THAT'S NOT THE POINT!!! I don't care how easy it is to get a broken tool replaced it's the time lost, the rounded fasteners, the broken tool that causes lost time waiting to be replaced and of course the busted knuckles. A free replacement warranty don't mean squat when the tool fails when you need it and although I know some will not believe it there are many times when a Snap-On or similar will remove a stubborn fastener when a Craftsman, etc will either break or will round off the corners and slip, I have personally seen this a bunch of times.


It's not how easy a tool is to get replaced, it's how well they serve you when the chips are down that counts. Sure Sears will replace that broken socket, ratchet, etc BUT will they pay you for your lost time? Will they explain to the boss or customer what's taking so long? Will they give you a box of Bandaids? Just about every POS sold today including HF will exchange a broken tool ! It's not how good the warranty is it's how often you have to use it that matters!




EDIT: I mentioned Craftsman too many times and it looks as if I was picking on them but I was not. Craftsman tools are excellent home shop tools and I did not mean they are poor quality, just that real pro tools are (at least were in years past) a much better choice for the pro making a living with his tools.

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Last edited by oldred; 07-05-2011 at 06:40 PM.
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  #17 (permalink)  
Old 07-05-2011, 06:58 PM
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Quote:
Originally Posted by sqzbox
BIG difference in having a quality tool/tools that hold up day after day for a professional mechanic than a tool good enough for part time use on your weekend hot rod.

If you break one at work you loose time and money. Break one at home and you can just get another tomorrow. $19.95 for a cheap tool X2 when it breaks = $39.90. Good tool that last's, $29.95 and life time warranty priceless, and, cheaper in the long run.
If you compare snap-on to craftsman, it's more than $20 compared to $40.

It's more like $20 compared to $140, in the case of a 1/2 drive ratchet anyways (other things of similar proportion too). Putting things into perspective makes all the difference in the world.

I would be willing to wager that any pro would have more than just 1 ratchet, 1 wrench of a common given size, 1 socket etc. etc. so in the event of a broken tool he is not SOL. There is something else he can use in the waiting time so no real loss of time and money. There may be an inconvenience, but thats all most of the time.

I used to use craftsman and sk, but after using snap-on I will never look back. It is so much nicer, pleasant to use and more durable. They are built to much better specs and it shows. I don't wrench for a living, but I can afford snap on, I like snap-on so thats what I use.
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Old 07-05-2011, 10:51 PM
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I will say this, I've had much better luck getting replacement parts and warranty from Sears than I ever got from Snap-On. The Sears guys just take whatever I give them and says pick another one off the shelf including entire ratchets since they don't rebuild them anymore.

Last time I tried to get a fine tooth ratchet repair kit from the Snap-On guy he never orders it (apparently he doesn't keep fine tooth kits in stock?) and conveniently forgets to ever order me one.

Its not just one Snap-On guy either, I've tried a few. I eventually got into an argument with the last one after I offered to pay for the kit...actually two so I would have a spare.

Not only did he not order the parts but he argued that they don't make them anymore and "I must have the last one in existence". I eventually gave in and put a coarse tooth kit in just so I had a working tool, but I bought a fine tooth 3/8" ratchet for a reason and paid top dollar for it.

Won't get another dime from me buddy, never again...I don't care how pretty they are.
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Old 07-05-2011, 11:43 PM
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To those that have bad snap-on service....

A few weeks ago I e-mailed snap on and told them I needed warranty service on a ratchet and that I did not have a reliable dealer.

They responded within 24hours with a form for me to fill out. Part #, name, address, e-mail address etc. etc.

I filled it out, sent it to them and it was forewarded to the warranty department. They sent me a new ratchet via UPS without hassel. They didn't ask for the old one back, didn't ask for pics, proof of purchase, or anything. I had the new ratchet within 8 days of my first e-mail to them. So now I have a brand new one (this is one that does not say USA on it) as well as my broken one.

You can also buy from snap-on's web site, although I have yet to do that.

This was good service in my opinion. I couldent have expected more.

Anyone that has a bad dealer or no dealer at all but still want to use their product ought to deal with snap-on directly and also eBay is another good option for buying.

Last edited by z-adamson; 07-05-2011 at 11:48 PM.
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  #20 (permalink)  
Old 07-06-2011, 08:13 AM
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Quote:
Originally Posted by z-adamson
To those that have bad snap-on service....

A few weeks ago I e-mailed snap on and told them I needed warranty service on a ratchet and that I did not have a reliable dealer.

They responded within 24hours with a form for me to fill out. Part #, name, address, e-mail address etc. etc.

I filled it out, sent it to them and it was forewarded to the warranty department. They sent me a new ratchet via UPS without hassel. They didn't ask for the old one back, didn't ask for pics, proof of purchase, or anything. I had the new ratchet within 8 days of my first e-mail to them. So now I have a brand new one (this is one that does not say USA on it) as well as my broken one.

You can also buy from snap-on's web site, although I have yet to do that.

This was good service in my opinion. I couldent have expected more.

Anyone that has a bad dealer or no dealer at all but still want to use their product ought to deal with snap-on directly and also eBay is another good option for buying.
Customer service like that is pretty impressive.

Brian
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  #21 (permalink)  
Old 07-06-2011, 12:03 PM
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I'de say that 85% of my tools are Craftsman, but almost ALL my ratchets are Snap-On. Just a better tool, far fewer issues and always works as needed. I only found out after a mechanic buddy gave me an older Snap-On ratchet that was broken for free. I gave it to the local Snap-On guy and he fixed it with a rebuild kit for no charge. Turned out to be one of the best ratchets I've ever used...so I've bought more of them. I tend to buy the industrial models off Ebay, as they run less money than the regular mechanics stuff. They don't have any chrome on them.
Haven't really seen a need yet to have other Snap-On tools yet...but you never know.
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  #22 (permalink)  
Old 07-06-2011, 12:06 PM
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Quote:
Originally Posted by MARTINSR
Customer service like that is pretty impressive.

Brian
I'm going to give this route a try, I really miss my fine tooth...it was my favorite ratchet.

Moral of the story don't loan your favorite tool to someone who will abuse it.
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  #23 (permalink)  
Old 07-06-2011, 07:03 PM
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Quote:
Originally Posted by 4 Jaw Chuck
I'm going to give this route a try, I really miss my fine tooth...it was my favorite ratchet.

Moral of the story don't loan your favorite tool to someone who will abuse it.
Go to snapon.com -> customer service tab on the bottom -> online internet customer service (hit "click here") -> scroll down the "select a topic" and choose "other" -> fill everything out and explain your situation

You need warranty service and you have no reliable dealer. You are a legitamite snap-on customer that wants to continue to use snap-on tools but unfortunatly you have no means of getting any representaion so you have to deal direct.
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  #24 (permalink)  
Old 07-07-2011, 12:24 AM
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Awhile ago I was looking for the date of my Snap-On #71N 1/2" drive ratchet (seen below, it is a 1937) and I ran across THIS site. Has some good photos of older Snap-On and Blue Point tools.
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  #25 (permalink)  
Old 07-07-2011, 07:39 AM
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That's cool, I have an old military 5/16" SnapOn ratchet.

Brian
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Old 07-07-2011, 08:01 AM
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Quote:
Originally Posted by MARTINSR
That's cool, I have an old military 5/16" SnapOn ratchet.
Brian

I have a Snap-On 5/8" drive set that I got back in the early 70's, but I think they still had them until just a few years ago. The story behind mine, I was told, was they came from an assembly plant in Michigan where the ratchets were kept at the assembly line attached to a small steel cable to prevent employee theft and the sockets weren't stolen because nobody wanted them. Apparently these were special items because the ratchet handle has a lanyard ring for the cable welded to the handle that was chrome plated as part of the tool.


For some reason no one ever wanted to borrow sockets!
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  #27 (permalink)  
Old 07-07-2011, 10:16 AM
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Hi
Here is a reply from snap-0n The question was, "I've purchased some new snap-on tools & noticed that USA was not on the tools?"
Rich

RE: General Snap-on questions, comments [INTR:9411525]



X



Inbox
X

Reply
CrystalLakeOrderEntrySC@snapon.com to me

show details 8:49 AM (3 hours ago)

Thank you for contacting Snap-on Tools. Snap-on is a global company, so the decision was made to focus more on the features and benefits of the tools, rather than the country of origin.





Thank you,

Snap-on Customer Care
Visit www.snapon.com for ordering or product information
877-762-7664



> ---- Original Message ----
> From : info@snapon.com
> To : NCCCSupport@snapon.com
> Subject : General Snap-on questions, comments
> Date : Mon, 04 Jul 2011 18:28:31 GMT
>
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  #28 (permalink)  
Old 07-07-2011, 11:43 AM
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Looks to me like "Admission by Omission" so I for one am going to assume they have moved, or are moving, production to you-know-where! In the past I have defended the decision to pay the price for Snap-On quality and I still do, at least in the years past, but I will be the first to say that a person would have to be industrial strength stupid to pay Snap-On prices for Chinese tools!
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  #29 (permalink)  
Old 07-07-2011, 12:59 PM
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Quote:
Originally Posted by DanTwoLakes
I am going to post this copy and paste again from a website called StillmadeinUSA.com:

"Snap-on Tools: a business division of Snap-on Inc., Snap-on Tools Group manufactures tools for motor vehicle service and repair at 4 facilities in the U.S. (Elkmont, AL; Algona, IA; Elizabethton, TN; and Milwaukee, WI). Known for their franchised dealer vans, Snap-on tools are now also available online. Many, but not all, tools imprinted with the Snap-on name are made in US, other tool brands (including Blue Point) are imported. County of origin is provided for each product on the Snap-On website, so check before you purchase."
They aren't hiding anything. They tell you where every tool is made right on their web site. It is up to the purchaser to decide if he wants to buy a tool of foreign origin.
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  #30 (permalink)  
Old 07-07-2011, 05:17 PM
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take a look at Sears these days. A new line of tools that DONT carry the craftsman name on them. dont know if they have a lifetime warranty tho, but they aren't made in usa. dont remember what they call them. on their website they got Tekton. $7 rachets. must be damned good!

Last edited by bullheimer; 07-07-2011 at 05:25 PM.
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