|10-12-2012 03:59 PM|
I'm sure they'd love to see it, box it up and send it to them on your dime..
like most vendors, they know a % will have flaws.. and some even make it past any quality control they may have.. they know this, and is why they(to you) don't seem to care..
there is a reason.. that parts ,well anything, that has a warranty it starts from date of sale, not date of first use..
yes it kinda sucks when you find you have a defective part.. but grin and bare it.. and fix it..
I have 4 bbc crate engines that all came with a 36k mile warranty, and 3 years..
if ones defective i'm s.o.l. because 2004 was 8 years ago..
same with the ls6 crate, etc..
it's the way it goes..
|10-12-2012 03:11 PM|
|Shskbob||With all do respect. Did I say it had been 10 years. I said 3, thats the typical time it takes a garage builder, which I am. And the tank is not a reboxed part, again, I clearly said I bought it from the manufacturer, a very well known one. And even if that time frame is too long, I would still want the part back to see the defect or at least want pictures to prevent future issues. Espesially when dealing with fuel..|
|10-12-2012 03:04 PM|
more than likely, no warranty or not, if the buyer brought the issue up in a timely manner, they most likely would've replaced it...
they, the vender don't know how it was stored,handled,etc from sale date till install date, sometimes years down the line.. most times, parts have a warranty of workmanship ONLY.. and that has a time limit..
I have parts I bought in 2002 , and if I have an issue now, I'm not going to expect them to warranty it.. when I use it in 2013..
hello hooker,ya I bought these headers for my big block chevy in 2002, and I'm installing them now (2012) and they don't fit.. they may help, they most likely won't.. and I don't expect them to..
now if I just bought them, they'd help.. and I'd expect that..
the "brand name part" in this case a fuel tank. most likely is just a reboxed part someone else made..
I have steel 427 cranks and g.m. alum blocks.. that when bought where magged and or checked over then.. cause I'd expect nothing less than a good laugh from the parts guy, if I brought they back defective now.. 22 years laster..
|10-12-2012 03:00 PM|
|Shskbob||Tried to load a pix|
|10-12-2012 12:56 PM|
|Shskbob||You know, at first it did piss me off, after a couple of hours of settling down, I made the first call, thats what bumbs me so much, was the lack of attention to a FUEL leak! "We have very few problems with or tanks" attitude. After doing some investigating, they are now owned by a very large Hot Rod Parts dealer, a dealer that is well known for not backing their Chinese made products. I don't shop there anymore. Final outcome is they offered me 40% off and free shipping. I sucked it up and paid $142.|
|10-12-2012 12:43 PM|
|ogre||i also agree with martinsr but take a picture of the sign at a show and send it to the vendor too.|
|10-12-2012 12:41 PM|
we are at a disadvantage when buying parts for a long term project. i had a similar issue with a aluminum fuel tank that i paid the 4 bills plus adding in an in-tank efi pump. the internal line failed the second time i started the motor, when i dropped the tank and pulled the pump i found the fuel line marked ''not for immerssion in fuel''. i wrote the company to no avail. i had to drop the tank 3 more times over the period of 3 years to replace the internal fuel line and could not find a suitable methanol resistant line.
the last time the line failed i was coming home from the power tour in june and had to but a jack and stands, drop the tank and fix the line on the side of the road. i trashed talked this vendor on multiple forums including hotrodders.com. i finally got the attention of the vendor on the 67-72chevytrucks.com forum. the owner publicly berated me in the forum for trashing his product. luckily i had saved all my correspondence with his sales people and sent it all to the owner with dates and contacts. he agreed with my issue, sent me 2 methanol resistant lines and posted that i was a fair guy to deal with and that we had come to an agreement.
post the name of the vendor, don't get personal, post the facts as you did above. post this same information in as many forums as you can, eventually someone will take note. the internet is a very powerful tool
on the other end of the scale is vintage air. i had problems getting my ac working 6 years after i bought the kit from vintage air. i talked to tech support at va, who happened to be the owner. he knew the issues involved in a long term project and sent me parts (at no cost to me) to get my ac working.
you can't buy an endorsement like that ^^^
i would recommend vintage air to anyone building a car.
and even though my problem is now fixed, i can't say that about my gas tank vendor.
|10-12-2012 11:20 AM|
If you can drain and clean it you could bring it to a plastic bumper rebuilder like we use and they could "weld" it very easily.
As far as the company you bought it from I would think about making up a sign explaining this problem to put in your window at rod runs and shows. A very nice not kicking their butt, just explaining as you did here. I would then email them a picture of the sign in your window and explain how you will be going to X amounts of events a year in this car and want to know if they would re-think replacing this gas tank. Now mind you, this has to be done very tactful and without any "opinions" expressed, only facts. When you bought it, for how much, the name of the company and the results, with a question "is this fair?" kinda thing, not "They suck don't buy from them". Throw in a few "this is a serious safety issue, we are talking about leaking FUEL". You have expressed it very well here, you aren't beating up on them screaming, you are explaining it very well and I can't imagine any kind of legal issue. Unfortunately we have to think about that these days. But that being said, I think they would be damn stupid not to replace that tank.
|10-12-2012 08:44 AM|
I thought about fixing it, but being that its on a seem and looks like a mold bubble, there may be more issues with the tank altogether. I was pretty cool with them on the phone, no empty threats or anything stupid.
I think garage builders like me are at a real disadvantage, dealers know we buy parts and sometimes it takes a while to get them on. Whats funny, I checked the companies web site for their warranty, they don't have one, its sold with no implied warranty. A well known company that doesn't back a product. Guess I should have looked first! Shame on me...
|10-12-2012 06:27 AM|
|Irelands child||I think you will find that NAPA has an epoxy that will work on this tank. Of course, I wouldn't drop the subject there unless all other avenues were pursued first with the manufacturer and possibly a Better Business Bureau and maybe even the state about the safety of that tank. Then, if you have lost your temper with the vendor or threatened them somehow, then, suck it up and fix it and add this to 'lessons learned'|
|10-11-2012 10:53 PM|
depends on how long you've had it..
me I'd just screw in a screw with some rtv in the threads.. at the hole.. and be done with it..
|10-11-2012 09:50 PM|
Warranties? Gas Tank Issue
I'm posting asking for opinions, a dangerous thing I know. So here it is, I can't build a Rod in 30 minutes like TV. My 39 Plymouth is at 4 years, on the road, but interior not done yet. I bought a brand new gas tank for her instead of building a new one, luckily there was a exact fit available, who would of thunk it. I've got maybe 200 miles on her and since she's been on the road, every night in the garage I had a gas smell. Dam if I could figure out where, finally last weekend it showed it's ugly head, a pinhole leak on the seam of the seamless tank. It's poly and looks like the injection mold had a air bubble, so I had a wet spot. Well, I was relieved I tracked it down, but theres no fixing it. I called the manufacturer, they offered me 30% off a new tank.
Here's where the opinion comes in, my personal thoughts are, I think they should have replaced it. I offered pictures, a receipt, even send it back for them to inspect and see it was brand new. Nope, not warrantied, but they said they would throw in shipping. I wanted to ponder this a day. The fact they didn't really care what the problem was is disturbing. Here's the other issue, they are the only game in town with one and a new custom metal tank will cost 4 bills. I could use a fuel cell, but dam, the car is painted, why reinvent the wheel. It's not like I'm trying to return a part with rubber that dried out or a brittle gasket set. Am I crazy?