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Topic Review (Newest First)
06-05-2008 08:28 PM
JoshF Lincoln makes quality machines, don't take this as an indication of what is to come. I have had exclusively Lincolns. I have only had one problem when I burnt up the fan control and they took care of without hassle.
06-03-2008 05:48 PM
DanTwoLakes The cream always rises to the top.
06-03-2008 05:16 PM
schnitz
Quote:
Originally Posted by oldred
Plus they build darn good welders!

Sure do. Much better than I weld.... I use a Lincoln 135 at work. Just a couple of nights ago, I even used it to try my hand at welding very thin galvanized sheet metal for some dust collection piping. I'm glad I didn't take any pictures since it looked worse than a fatal car wreck. But, it held.



In a while, Chet.
06-03-2008 04:51 PM
oldred
Quote:
Originally Posted by schnitz
Earlier in this thread RPM asked about those reading this thread ever being persuaded to buy a Lincoln after reading this. I myself am leaning towards doing just that. Due more than anything to the fact that they do seem to care enough to right a factory error. That's quite a standup action in and of itself, in this day and age. In a while, Chet.

Plus they build darn good welders!
06-03-2008 04:12 PM
schnitz Earlier in this thread RPM asked about those reading this thread ever being persuaded to buy a Lincoln after reading this. I myself am leaning towards doing just that. Due more than anything to the fact that they do seem to care enough to right a factory error. That's quite a standup action in and of itself, in this day and age.



In a while, Chet.
06-03-2008 12:41 PM
Steel And to top it all off, 5 rolls??? That is far beyond anything I had imagined, plus they overnighted it and they were here this morning. I am simply blown away by the customer service I received through all of this.

mcinfantry I too feel that you should have been treated better with the situation with your car. I think it just comes down to the customer service a company or in your case dealership provides.

I had the same situation last year with our '03 Stratus RT. The 2.7 DOHC V6 spun a rod bearing at 83,000 miles, but I had bought the extended to 86,000. Hell after they had a corporate inspector look at the engine to determine that it was not from running it hot, or lack of maintenance, they gave me a rental and replaced the engine all while waiving the deductible. That's customer service, and theirs will keep me coming back again and again.
06-03-2008 07:42 AM
oldred
Quote:
Originally Posted by mcinfantry
my point, and i guess it wasnt stated well, is that lincoln isnt to blame. things made by humans break.

Lincoln IS to blame, they let the darn thing get past QC and out the factory door in an inoperable condition! What they did about the situation does not surprise me at all and is exactly what I thought they would do that's why I suggested they would probably offer some consumables. I have used, owned and dealt with Lincoln since 1968 and I learned a long time ago they do take care of their customers, not just Lincoln, Miller and Hobart will usually do the same. I know a guy who bought a Miller 225 AMP gas welder a few years ago and when he first got it home it had a problem with idling. Since the situation was much like Steels in that he lived a long distance from the dealer where he bought it he called Miller directly to try to solve the problem rather than make the long drive. Miller sent a rep (who came from the same dealer) out to make this minor repair and when he came he brought the guy a free $80 "Big Blue" cover for his welder! A warranty is fine when something breaks down and this can be expected to happen on occasion but not working the first time is just way out of line because quality control failed and a little extra attention, while not mandatory, certainly goes a long way in maintaining customer relations. Steel was perfectly justified in expecting more than just a repair and although what he received might not have equaled lost time and gas it was something to show they do take care of their customers, try that with one of the China specials!
06-03-2008 07:04 AM
DanTwoLakes [QUOTE=mcinfantry]ive been screwed plenty. i believe in what goes around comes around. [QUOTE]

As a good customer of the dealership, they should have given you something to drive. Have you ever heard the expression "you catch more flies with honey than with vinegar"? Steel ended up satisfied because he told the company his problem and Lincoln worked with him to make him happy. Steel's welder didn't break from him using it, it was broken right out of the box.
06-03-2008 06:11 AM
mcinfantry ive been screwed plenty. i believe in what goes around comes around.


my point, and i guess it wasnt stated well, is that lincoln isnt to blame. things made by humans break. thats a fact.

i use airgas which is my NEAREST welding supply and 28 miles from my home, one way. they arent the cheapest, and its 7 additional miles to a larger, cheaper, stocking welding supply. but airgas treats me well, and has helped me out when in a jam, which is much more important in the long run to ME.

the STORE should have made it "right" with whatever you deemed necessary.

i bought 3 NEW dodge cars/trucks and vans from the same dealership. motor went out on the 3rd car (charger srt8). 6 weeks, no rental, no loaner, until i finally had enough. thier attitude was since i paid for it in full, i was "owed" nothing. i didnt feel like chrysler owed it to me, i felt the dealership owed me a loaner. and by loaner, i mean any used car/trade in auction house beater. not a 36,000 rental.

long story short. i sold the car and bought a new dodge truck 115 miles away, not on price. just on principle.
06-02-2008 06:56 PM
DanTwoLakes I really like your temperament and your sense of humor. (sometimes it takes a while to get used to my sense of humor) You could have ripped on mcinfantry and you took the high road instead.
06-02-2008 06:47 PM
Steel Well I must say, now that you said something.........

Your crazy dude, but what's life without a sense of humor?
06-02-2008 05:53 PM
DanTwoLakes Dude!! Don't be so modest. I like it: Mark "Steel" XXXXXX. I still think I have some of your DVD's. Let's see......at 3" per X that's.....................
06-02-2008 04:35 PM
Steel LOL, no actually my first name is Mark. And I wish I had anything related to the X's I'd be famous!! Probably in my own head but I'd be famous all the same....
06-02-2008 02:20 PM
DanTwoLakes They're sending you what, $30.00 worth of wire? Not bad.



So....... Your first name is Steel and your last name is XXXXXX? I think I have some of your DVD's!
06-02-2008 02:06 PM
Steel I just received this second e-mail from Lincoln:

Dear Mr. XXXXXX,

(5) 2lb. spools of the L-56 material will be shipped on order 3386263 at no charge for your inconvenience. Your comments and questions help us to provide quality products and customer service.

Regards,

Carol M.Pilotti
Lincoln Electric Company
Service Dept. Miguarantee / Wirefeeder Warranty Rep..
Restock Rep - SME
Advisor - Employees Association
22801 St. Clair Avenue
Cleveland, OH. 44117
Fax: (216) 383-2400


They have definitely went beyond anything I had hoped for, and have proven to me that they are customer driven.
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