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Old 02-21-2013, 07:22 AM
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sedanbob sedanbob is offline
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I totally understand wanting a personal connection with the people/businesses you deal with. I'm retired now, but used to design computer systems for Army logistics. When we were working on new systems, or upgrades to existing systems, we went to the end users of those systems to find out what works for them, and what doesn't (Army senior leadership didn't have a clue). When your customer is the Army, it's easy to forget that it's still people - individuals. Once those people talked to us, and got to know us, they became friends and were enthusiastic partners in designing those systems. We learned so much more that we would have otherwise. When one project was handed over to a contractor in the middle of the project, the people we had been working with demanded that we still be involved! When you are half a world away and can't get the system to give you the parts/material you need, nothing is better than a friend who knows that system inside and out. And the people in our office took a personal interest in making sure those systems worked as well as possible - our friends were counting on them.
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