Originally Posted by MARTINSR
Insurance companies are as different as people, and then the people within the company allow even more variables. I have seen insurance people do the darndest things for claimants and insured alike. Things like a totaled car a few years ago where the insurance called to tell me it was a total. I told this HUMAN (not the insurance machine) that this person was heart broken the car totaled and I thought that it was a shame to do that to them being the car was so nice, just because it had a poor resale value, the customer who has kept it like new is hurting. Now mind you, this was AFTER it was said and done, they don't to backwards and I didn't expect it, I was just speaking my piece. The lady on the phone says, Oh,let me look into this. And called back the next day telling us to fix the car.
It's like the DMV, I went in to register a 65 Skylark I had at the time. It had a salvage title and hadn't been registered in a few years. The woman does all the paperwork and hands me the new license plates in a envelope. I said "Please, please let me keep the original black and yellow plates, please". The plates were suppose to be replaced with new at that time (this was about 25 years ago) and this lady smiled and pulled the plates back and changed the numbers to reflect the old plates and that was it. Tell me what I would have gotten if I had acted like that guy in the video?
No, these people who go around acting like that may get something once in a while out of their rants to other humans, but MOST of the time they are getting their food spit in. That's a term I use for those sorts of people, when they talk down to a waiter and the food goes back in the kitchen because it isn't good enough for them, if you think that food isn't getting spit on, you are dreaming! Certainly not every time, but their food is getting spit on. I have a sister-in-law that I have sat at a table in a restaurant and watched her people with such disrespect I KNOW her food is being spit on, we are talking her plate is passed around the kitchen for everyone to spit on it, the bus boy, the dish washer, everyone is hocking a goob in her dinner. But she just doesn't get it. And the rest of the family always makes up for her with a bigger tip for the poor girl who has to put up with this crap.
It's all about people, and insurance company's are no different. I made a mistake on Monday that made me feel like a horse like animal with the first name Jack.
We don't celebrate Easter in a big way in our house but, this year I bought the wife, her son and even the Dog a chocolate Easter Bunny..(I know, don't feed a dog chocolate, I wouldn't and fully expected to eat it myself...It's the thought that counts right). Okay so, everybody thought the chocolate Easter Bunnies where cute and this past Sunday, I saw the dog's Easter Bunny beside my Wife's Easter Bunny and I ate the Dog's rabbit....just like I planned. Now the Dog got a smaller Bunny than my Wife and seeing that Easter had long come and gone, I thought what the Hell, I ate her's to. The next morning my Wife comes up to me and asked what happened to the Easter Bunny's...I was going to use the Dog ate my homework thing but, no thumbs and all, the Dog couldn't have opened the package so I fessed up.
Turns out she was going to make Rice Krispe Squares out of the Chocolate Bunnies. I told her not a problem, I'll run out and buy more Chocolate and this was Okay with her.
Now, my step son was fairly ill on Easter Sunday, 24 hour thing, had a few of those when I was his age, mostly self induced but having a 26 oz flu wasn't uncommon. So, I'm thinking, if I go into Wal-Mart and tel them that I want Easter Bunnies 2 weeks after Easter, they're gonna say that they are all out, or sorry they're packed away so I came up with a plan. I walked up to customer service and asked to speak to a manager. Out comes this gruff burly looking guy and I begin to tell him how my step-son was ill over the Easter weekend and now I need to get him some Easter Goodies to make a belated Easter for this young man. Wouldn't you know it, the manager jumps right on it, tells me to wait right where I am and he would be right back. This guy comes out with an Easter Basket full of toys, 3 Chocolate Easter Bunnies, a nest with Easter eggs in it...I mean this looked like one of those get well hampers you see on TV. My eyes are wide open as is my mouth and before I can say anything, the manager says "you just make sure that little tyke has an Easter, no charge".
I pleaded to let me pay for the stuff but he insisted that it was from Wal-Mart and they have families too. I felt like crap, I assumed that the staff at Wal-Mart was going to be lazy, push me off to the side and say sorry if I just wanted to buy Easter stuff and maybe they would have been but, I figured my sick step-son story (and not one word was a lie, it was the truth stretched a fair bit, but not a lie) might get me the chocolate. I went and bought $30 worth of canned food and put it in the Food Bank bin and learned a valuable lesson...it's Okay to eat the Dog's Chocolate Bunny but if you touch the Wife's Bunny, be prepared to be humiliated at Wal-Mart.
Really, it's all about about people, and no different than the insurance person giving the go ahead to fix the car, or the DMV lady with the license plate, the manager at Wal-Mart went up and above the call of duty for all the right reason, to help out a young lad that he thought missed out on Easter.
Sorry for the long rant but people can make a huge difference.