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Old 09-04-2010, 12:42 PM
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problems with Summit racing

I am very disappointed with summit's service recently. I usually order from jegs but for some reason i ordered a carb from summit on 8/25. I call them up last monday, the 30th, and they say it'll be here friday, yesterday. So i call them up today and they say they just shipped it yesterday, the 3rd, and that it will be here by THE 13TH! Last time i ordered from jegs i ordered on a monday and i got the parts on Thursday of the same week. Has anyone else had this problem with summit? I'm really frustrated because the car was supposed to be on the road 3 weeks ago and now it seems like it's gonna be another wasted week. This is the first and last time that i will EVER order from summit racing.

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Old 09-04-2010, 12:59 PM
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I think you stand almost alone with this problem as I have in over 25 years of dealing with Summit can probably say that it has never taken more then a week to get anything that's been in stock. You do have to pay attention to their estimated ship date if they don't have it in stock as they will rely on their vendors for an in-house date. Then they can have a problem - but they do advise their best date. Heck, I even ordered a crate engine and it only took 4-5 days via truck.

As far as building/modifying a car to schedule -

Dave W
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Old 09-04-2010, 01:04 PM
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It was in stock when i ordered it. But the weird thing is that i ordered the choke cable to go with it and i got it 3 days later. I'm really upset with myself mostly for not sticking with Jegs. They never let me down.
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Old 09-04-2010, 01:32 PM
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Hi,
I buy from both Jeg's & Summit & have bin doing so for quite sometime, not as long as Dave but awhile & I have never had a problem with either Co. other Cos should follow their lead w/delivering items & for customer service.
Rich
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Old 09-04-2010, 01:33 PM
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I always order from Summit and usually get my order in a week or plus a few days more, and I´m in Spain.
The only reason I´d have to wait longer is Spanish customs.

For foreign orders Jegs is waaaay too expensive on shipping, Summit is more flexible with more options, USPS being economic and pretty fast.
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Old 09-04-2010, 01:39 PM
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I still don't understand why it would take longer to ship to Florida than it would to ship to spain. I'm really upset because this is a real setback for my build.
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Old 09-04-2010, 01:40 PM
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I've bought from both Summit & Jegs.
If it's been in stock I have always got what I've ordered promptly.

Jon
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Old 09-04-2010, 02:11 PM
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suumit

I order from summit if I order before 9 at night I get it the next day if in stock
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Old 09-04-2010, 02:13 PM
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Never had an issue and have been buying from them forever. Shipments come fast and the few times I returned something it was no hassle at all.
I also think you had a rare bad experience. I would right their customer service dept, maybe you will get a gift certificate or something.
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Old 09-04-2010, 02:44 PM
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If it was in stock the day you ordered it,perhaps multiple orders came in at the same time and they couldn't fill both? Most retail companies update their perpetual inventory systems once a day. If they have 4 and sell 6 that day, 2 people get screwed.

I have used both Jegs and Summit a lot and never had an issue. However Jegs does do one thing that I really appreciate... FREEBIES!!! It's nice to get a new hat, stickers etc.. every few months.

I also find Jegs website easier to navigate.
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Old 09-04-2010, 04:11 PM
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Yea, that's another thing, they didn't send any stickers!
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Old 09-04-2010, 04:20 PM
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Quote:
Originally Posted by bigdog7373
Yea, that's another thing, they didn't send any stickers!
???????????? I just threw at least 50 away

I have currently 2 hats, a Tee shirt and several razors(?) that came in their shipments
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Old 09-04-2010, 05:05 PM
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Haha. I like putting the stickers on the tool box, engine stand, etc... it just looks cool.
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Old 09-09-2010, 02:48 PM
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freebies is what turned my dad away from jegs.. he bought an engine, and got an engine.. bought a harmonic balancer, and a few other odds and ends at the same time as the engine.. parts were gotten from Summit and he got a hat, stickers, a Tee shirt, gift card and a pen IIRC
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Old 09-09-2010, 06:12 PM
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Quote:
Originally Posted by matt167
freebies is what turned my dad away from jegs.. he bought an engine, and got an engine.. bought a harmonic balancer, and a few other odds and ends at the same time as the engine.. parts were gotten from Summit and he got a hat, stickers, a Tee shirt, gift card and a pen IIRC
FYI, Jeg's engines are shipped direct from the builder, no way to throw the freebies in. I guess they could send a case of hats to Blueprint... When it comes from them, they throw stuff in pretty regular.
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