Originally Posted by jsm1847
Let's be fair bout the whole matter though... Body shops do try and pull stuff all the time, just like insurance companies, just like customers, you catch my drift... Charging for new parts, getting used..ect. As do adjusters...writing up bids under priced as mentioned. The point is WORK WITH A GOOD TRUSTED body shop, not best priced, or I'll give you money back. Do your own homework, or ask folks you "know", like us here on Hotrodder forum who have experience. Knowledge is power.
I have to tell you this is one reason why I love working where I do. First off, let's make this perfectly clear, it's a production collision shop. I am not always proud of the work we put out (sometimes, but not always that's for sure) some of the guys I work with, they have no pride, no pride.
But one thing I can say, we don't play games. There is NO WAY, NO WAY we would would EVER charge for something that wasn't on the car. Sure the occasional clip or some goofy thing like that slips by. But if it is apart on the work order it gets on the car EXACTLY as it is written. One of the reasons I have stayed there for 12 years is the the work ethics of the owners. The other day I found a part that wasn't put on a car, a car that was already delivered. The tech put the original part on by mistake, it had very little damage and it was hidden, no one would ever see it. I called my boss at his desk and asked him what he wanted me to do about it. He said return it out of the RO back to the dealer, and send him a note so he can send the revised to the insurance company with a check for that amount, and send a revised RO to the customer. THAT is how I like to do business.
But yes, your advice is good, find a shop you can trust and let them handle it, that is the shops job, to meet YOUR expectations on the repair, PERIOD.