Originally Posted by OHD
BG tech could you discuss why you feel people are not qualified to install seals and o rings in your fuel pumps.
We are now forced to get parts from other vendors to repair/service your products.
Has nothing to do with whether we feel people are not not qualified as that is not the case but I suspect you already knew that prior to posting as this has been hashed out many times on the internet already.
For those who dont know or haven't seen it posted that has been our policy going on 25 years now. The pumps carry a lifetime labor warranty and all the customer pays for is parts costs plus the return shipping. We have an obligation to ensure that the pump is up to the original flow standards so guys do not go out and hurt an engine.
All pumps wear over time [not just ours] and just because a pump has started leaking does not always mean it just needs a seal. Once the pump motor has been split from the lower housing it needs to be reset while on the flow bench so that the pump has the correct flow and amp draw. Many a time guys just want the seals replaced and dont want to hear that it takes other parts to return the pump to spec but we will not "patch" a pump. Once repaired the pumps are then flow tested on the same machines as when they were originally built. This practice ensures that the pump is safe and also of sufficient flow so that you do not go out and burn an engine up with a pump that might have otherwise been "patched" .