I really don't think its a company at all just , certainly not a brick and mortar place. I had a number for them only after I traced it down throw some other vendors out of Alber, New mexico. By talking to the vendors I was able to get Mike's attention who is sgw. Another company actually does their shipping for them. I started with Industrial Spray Equipment and was able to track down another company that does sgw shipping out of New Mexico. Al the phone numbers are 515 area code but sgw is actually in calif. The WB gun I got was a great price and quick ship. I know others have had problems. I guess it depends how Mike feels that day on what service you get.