Will these changes be retroactive as support for all those folks having great difficulties wth these sub standard LONG term problems.
Sure would go a long way to cleaning up the image..otherwise it's just a market driven approach for NEW customers..
"We had crap before..but now we changed" doesn't help those stuck with the obvious (needed changes) poor design and support.
The folks that put money into your company deserve more than those who MAY put money into your company..
Or does SB think this train of thinking is flawed ?