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Old 06-23-2008, 10:50 PM
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Tamraz Seat Covers-BEWARE

(kind of long-sorry)

Hello,
I just had a TERRIBLE experience with TAMARAZ. I ordered a set of front and rear seat covers for a 70 chevelle, and a carpet. First the parts took over a week to arrive, no problem I let it slide. The big problem, when I took the box with the seat covers to the upholsterers there turned out to be 4 bucket seat covers, no rears. I know I should have verified when they were delivered but they were at my doorstep when I came home, I never signed for them in the first place. Now my upholstery guy is going on vacation soon for 4 weeks, so I called them up and let them know they made a mistake and explained my dilemma. The response I got was it would take 3 or 4 days for me to get the rear seat covers, I then proceeded to ask if there was anything further they could do and the response I got was a disgusted NO. SO I said I would just drive the 2 hours to National Parts depot, buy the rear covers, and sell the extra fronts I had on Ebay. The guy on the phone said,OK. Well about 30 minutes later the original guy I was talking to called back and said I needed to send back the extra fronts, I told him I would if he could help me. The manager then got on the phone and was very rude and threatened me if I didn't send the seat covers back, I told him that no way would I send them back, he said they would lose $109 by me not sending them back. He looked up my account and proceeded to tell me that I haven't ordered anything since late 2006 from them, insinuating that I wasn't a good customer. I told him again no way, since he didn't want to work with me I refused. He hung up on me and that was that. Well a few hours later my wife noticed that her credit card was charged for the $109! We are now disputing the charge to get a refund, but they were never authorized to charge our card. According to the invoice that came with the order the front and rears were all that was in the box, so technically they have no proof that we received anything besides the front and rears. I am not a difficult person and if they would have at least offered to overnight the rear covers and split the overnight cost I would have gladly paid for half, I am in a dilemma and wanted someone to care.I went today to NPD and got the covers, at a CHEAPER price! I was just expecting to be trated fairly like when I order from Summit Racing, I recently ordered a HV oil pump for my 496 and meant to order the reg volume. I called them and told them it was my mistake and they still shipped the new one out overnight at THEIR COST. That is customer service. So BEWARE of TAMARAZ! Sorry this post was so long.

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Old 06-24-2008, 06:34 AM
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I have only ordered from them 1 time and it was good experiance with no problems. But because it was their mistake in the packaging they should have helped you out. I dont see how they would loose anything since you got 2 front covers and no rear covers and you went somewhere else and paid for the rear covers and they didnt send you the rears without out you sending the fronts back. If anyone should have to pay a extra 109.00 it should be the person that inspected and ok'ed the order for shipment.
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Old 06-24-2008, 08:11 AM
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I'm thinking their problem was that now they don't have a set of front bucket covers to go with a rear seat cover. That's still no reason to not work with you in some way to correct the problem.

I have had good luck with the things I have ordered from them, but it was small stuff, not seat covers.

You won't have any problem getting your money back on an unauthorized charge like that.
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Old 06-24-2008, 09:23 AM
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Quote:
Originally Posted by DanTwoLakes
You won't have any problem getting your money back on an unauthorized charge like that.

Not only should you not have any trouble getting back your money from that unauthorized charge but what they did was ILLEGAL and you could actually bring criminal charges against them for doing that!
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Old 06-24-2008, 10:29 AM
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seat covers.......

Hi,i have bought 4 sets of naugahyde(sic) seat covers from JC Whitney,all were very nice,fit great,and easy for me to install.
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