Originally Posted by RPM
I emailed Snap-On about the broken tool. Seems it has been discontinued. They did relpy in just a few minutes. NOW
Our Snap-On man just came by and said he is leaving and today is his last day. He thought somebody might come by in a few weeks but he did not know that for sure.
This is the kind of service I have always had with the tool trucks. I agree that the Snap-On tools are great but the service after the sale stinks. I can buy 2-3 Craftsman tools for the price of a snap-on and get all the tools I need the same day at Sears, Kmart even sells them now.
Still no Snap-On man. Just sent this email to Snap-On:
I have a gax1 that is broken. It has been broken since the first part of July. The Snap On man at that time, said it was on back order. He has quit, we have not seen a rep in about a month. I understand that this tool has been discontinued? What to do?