I had no idea I was going to get this many reply, and all of them genuinely helpful too
I'm truly thankful for that
I was expecting to get laughed at
Whilst I have no experience of bodywork I can understand the theory behind it.....I've done 5 minute jobs around the house, and they never take 5 minutes.....I've turned a weekend job in the bathroom into a month long project, so I understand it can happen, I just didn't expect it on this scale
I can't change what's been done, but would like to regain control of the future
If I sit down with the guys what questions should I ask them?
What info would you tell your clients?
I'd like to be confident I'm being charged for the hours they put in, rather than them just billing me to cover their fixed business costs
Oh, regarding them phoning asking for parts, it's just things like window glass and spare wheel brackets, etc... (Stuff I forgot basically)