back on topic
For what it is worth, I was finally able to get a hold of someone at SB. Was told that he was just temporary and that the company would be closed by the end of the year. Had to order the missing wiring harness from someone else, but not really a big deal. Unfortunately, it seems like most of the techies must have moved on.
Would hate for all the techies to have lost their job, but the message on their VM says the economy is slow and that they may resume at a later date.