I had a problem with the ups people about two years ago. I sent a stained glass window I spent 47.5 hours on, it was packed so well that the people that make the pakaging garantee that the glass won't break or the will buy the peice at double the price. Well the ups people broke that sucker in a million peices, don't know how, but whoever did it must be exstremely talented. Next day I went down and grabbed the little desk twerp by his nostrils and told him if anything else of mine gets broken from this terminal I'm coming back with my A-1 and steak knife and what I can't eat right there the rest of you will be put in the freazer for later. Havn't had a problen since.