What do you do?????
This is the response you get when a manufacturer's part goes bad. I guess that's the reason most offer no warranty for HP parts. This is the email thread between Brian Crower and myself. Unfortunatly, I can't attach the pictures of their product that is "the best on the market".
That's funny...this is the typical "prove it" response I thought I would get.
From: Brian Crower [mailto:email@example.com]
Sent: Monday, November 25, 2002 3:53 PM
To: K Mike (Contra) (DDHU)
Subject: Re: Lifter Problem
It is unfortunate that you had a bad experience with one of our
distributors, however our roller lifter is the best on the market.
Since nothing was sent to Crower for our evaluation, we cannot comment on
your particular situation.
Thanks for your interest in Crower,
Crower Cams & Equipment Co Inc
3333 Main Street
Chula Vista CA 91911-5899 USA
<a href="http://www.crower.com" target="_blank">http://www.crower.com</a>
> Last year, the end of September, I purchased (among other things) a set of
> your BBC Solid Roller Lifters (PN 66291) from Reher-Morrison. After
> installing them the car ran great and with winter setting in I didn't drive
> the car much. The first of March I was driving to work and the car broke
> down. After tearing the engine down I discovered metal particles in the oil
> pan. The metal particles came from one of your lifters that had failed (see
> picture). I contacted Reher-Morrison and was told to ship all of the lifters
> back to them along with as much of the metal particles as I could. After
> they tested the lifters all of the others checked out fine and their
> conclusion was that I happened to get a bad lifter from the manufacturer
> (you). I then had to buy a NEW pair of lifters and have the set shipped back
> to me at my expense. I also included a picture of the NEW pair of lifters I
> purchased from Reher-Morrison for two reasons. First, this is not a new pair
> of lifters as you can see by the scuffing on the sides. Second, one of the
> lifters is shorter than the other. The short lifter is .040 off of the cam
> lobe when the valve is closed.
> My engine was in the machine shop from July to October and I have learned a
> lot in that time. The main thing I learned was that this particular set of
> lifters was built for high rev engines, not street driven like mine. The
> people at Reher-Morrison did not tell me that or even ask me what
> application they were going to be applied to. Unfortunately, almost
> $4,000.00 in parts and labor later, I have learned that the people that take
> these orders apparently don't care about anything but money because nobody
> asked about what application the parts I ordered were going to be used for.
> I can't afford this and will probably have to sell my Chevelle when I get
> everything back together just to pay the bill but I just wanted you to know
> what kind of people you are dealing with and who are selling your parts. I,
> for one, will not buy or recommend your products to anyone and I will
> definitely not recommend Reher-Morrison for anything.
> I have a crappy digital camera so I took a variety of pictures and I also
> included a bill from the machine shop that did the work.
> Feel free to contact them concerning the lifters.
That was a nice swift kick to the gonads...
Had not exactly, but a similiar problem with Competition Cams. Mailed back a defective roller rocker (bought via Jeg's) and they conveniently forgot it. I called a few weeks later (had bought a replacement from Jeg's) inquiring about the warranty and the guy says, "I remember something like that coming in but we were unsure what to do with it."
"Give me my damn money back would be a groove!"
I thought that they would be interested in inspecting a defective part, but they didn't give a damn. I finally got credit for the rocker.
Hopefully I don't go through the same thing again because I just replaced the cam and lifters with Comp products. The engine is running now and is stronger than ever, unfortunatly, I have to sell the car now.
was there any kind of warranty with their product? i would think there should be some kind of warranty and some level of compensation if there is faulty workmanship - which was proven by the testing, right? i say if their lifter was defective then they are responsible for it. maybe you should talk to a lawyer, it'd really suck if you had to sell to your car.
"Well done is better than well said." - Benjamin Franklin (1706-1790)
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