I had a run in with a wholesale supplier today. I won't say who it is, but here is the story.
Last month, I purchased over $16,000.00 worth of parts. I use operating capital to pruchase my stuff, so I normally pay for it on a credit card. Some of my other parts I purchased via COD.
When I received a particular order about 4 weeks ago, It had a set of heads in it that were not the ones I ordered. I called my salesman and told him that I received the wrong heads. He said he would send out a UPS call tag and pick them up.
I had to substitute a different pair of heads for this particular customer, so my salesman told me I would just receive an account credit. I thought this was fine, and I would just have them deduct the $500.00 off of my next order.
Well, the UPS call tag never showed up, so I had to ship them the heads on my own dime. They received the heads, and my salesman acknowledged that I had a credit on my account.
Anyway, to make a long story short, I ordered parts three more times since then, and I never received my credit that I had coming. Since things are always tight for me during the first 10 days of every month, I called my supplier, and asked if he would just put the credit back on my credit card and call it good. Since they weren't applying it to my orders, I thought that they should give me my money back.
Anyway, this company contacts me and says that they can't put it on my card, it's "company policy".
I was good and pissed by now, particularly since i've been spending fifteen thousand dollars a month with these jerks, and they won't cut loose of MY $500.00.
I chewed on the salesman's butt for a good long time, and I am unsure if I want to do business with them any longer. I thought that it was trivial of them to hang on to my money like that, particularly since I spend so much with them.
What would you guys do?
Last month, I purchased over $16,000.00 worth of parts. I use operating capital to pruchase my stuff, so I normally pay for it on a credit card. Some of my other parts I purchased via COD.
When I received a particular order about 4 weeks ago, It had a set of heads in it that were not the ones I ordered. I called my salesman and told him that I received the wrong heads. He said he would send out a UPS call tag and pick them up.
I had to substitute a different pair of heads for this particular customer, so my salesman told me I would just receive an account credit. I thought this was fine, and I would just have them deduct the $500.00 off of my next order.
Well, the UPS call tag never showed up, so I had to ship them the heads on my own dime. They received the heads, and my salesman acknowledged that I had a credit on my account.
Anyway, to make a long story short, I ordered parts three more times since then, and I never received my credit that I had coming. Since things are always tight for me during the first 10 days of every month, I called my supplier, and asked if he would just put the credit back on my credit card and call it good. Since they weren't applying it to my orders, I thought that they should give me my money back.
Anyway, this company contacts me and says that they can't put it on my card, it's "company policy".
I was good and pissed by now, particularly since i've been spending fifteen thousand dollars a month with these jerks, and they won't cut loose of MY $500.00.
I chewed on the salesman's butt for a good long time, and I am unsure if I want to do business with them any longer. I thought that it was trivial of them to hang on to my money like that, particularly since I spend so much with them.
What would you guys do?