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-   -   AWESOME customer service at Eastwood (https://www.hotrodders.com/forum/awesome-customer-service-eastwood-410626.html)

tech69 12-08-2015 06:56 PM

AWESOME customer service at Eastwood
 
almost 2 years ago I bought my first Eastwood Tig welder under a 3 year warranty. I bought it primarily for sheet metal. I soon found out the machine has a 8 second post flow.When I tack sheet it's just that, a tack. One second tops! So I'm welding for one second so I'm wasting 9 seconds of Argon gas on every tack!!! It would burn thru tanks!
It was very discouraging to want to learn on the machine cause I knew how precious the argon is. So I just ran my gas on low and risked a few contaminants here and there, which did occur because of it. So today I call Eastwood and at first they reminded me that I had 60 days to take it back but I insisted that this is a problem you don't spot right away. since the lady didn't know what a post flow was she got a tech who she put on the phone and he agreed with me. Tried to tell me to turn down my gas and I told him it already was. Then he agreed and sent me back to customer service. The resolution is that I send the welder back, they credit me for the full cost, and I pay $198 and they send back the AC/DC version which has an adjustable post flow and the ability to weld aluminum. They DID NOT have to do that. There was no defects to the machine, just a design flaw....and the tech agreed! That is AWESOME customer service.

If you don't want to pay the price for a Miller, Eastwood is the ONLY china made welder I would ever consider. Their customer service is great and they do all the repairs in-house and stock parts.

John long 12-08-2015 07:22 PM

Quote:

Originally Posted by tech69 (Post 3444754)
almost 2 years ago I bought my first Eastwood Tig welder under a 3 year warranty. I bought it primarily for sheet metal. I soon found out the machine has a 8 second post flow.When I tack sheet it's just that, a tack. One second tops! So I'm welding for one second so I'm wasting 9 seconds of Argon gas on every tack!!! It would burn thru tanks!
It was very discouraging to want to learn on the machine cause I knew how precious the argon is. So I just ran my gas on low and risked a few contaminants here and there, which did occur because of it. So today I call Eastwood and at first they reminded me that I had 60 days to take it back but I insisted that this is a problem you don't spot right away. since the lady didn't know what a post flow was she got a tech who she put on the phone and he agreed with me. Tried to tell me to turn down my gas and I told him it already was. Then he agreed and sent me back to customer service. The resolution is that I send the welder back, they credit me for the full cost, and I pay $198 and they send back the AC/DC version which has an adjustable post flow and the ability to weld aluminum. They DID NOT have to do that. There was no defects to the machine, just a design flaw....and the tech agreed! That is AWESOME customer service.

If you don't want to pay the price for a Miller, Eastwood is the ONLY china made welder I would ever consider. Their customer service is great and they do all the repairs in-house and stock parts.

I just ordered one of these machines yesterday Henry. Did they tell you whether or not they have corrected the excessive post flow time? I agree 8 seconds is not acceptable.

2-3 seconds would be good to prevent oxidation of the filler wire or tungston but 8 seconds? Wow!

John

tech69 12-08-2015 07:46 PM

congrats on your purchase! I hope my post made you feel it was a right call, or not depending on what one you ordered. The one with the 8 second post flow is the 200 DC (cheaper version) and the one that welds aluminum is the 200 AC/DC. I hope you ordered the AC/DC. You can control the post flow with a knob on the AC/DC. Please tell me you got that one! If not, halt your order. You may not like how it burns argon up.

John long 12-08-2015 08:00 PM

Quote:

Originally Posted by tech69 (Post 3444866)
congrats on your purchase! I hope my post made you feel it was a right call, or not depending on what one you ordered. The one with the 8 second post flow is the 200 DC (cheaper version) and the one that welds aluminum is the 200 AC/DC. I hope you ordered the AC/DC. You can control the post flow with a knob on the AC/DC. Please tell me you got that one! If not, halt your order. You may not like how it burns argon up.

I suspect you are right if it flows for 8 seconds. I wonder if the current production ones flow that long. I did indeed order the cheaper DC unit. :(

John

tech69 12-08-2015 08:14 PM

maybe it didn't ship yet. You still have 60 days to send it back. look at it this way, reading this post might save you a couple trips to the welding store to swap your tank. You're frugal so I know you got an extra 2bills lying around. You'll be able to weld aluminum too! It's still worth it.

John long 12-08-2015 08:28 PM

Quote:

Originally Posted by tech69 (Post 3444930)
maybe it didn't ship yet. You still have 60 days to send it back. look at it this way, reading this post might save you a couple trips to the welding store to swap your tank. You're frugal so I know you got an extra 2bills lying around. You'll be able to weld aluminum too! It's still worth it.

I just hope they have corrected the post flow issue. We will know soon enough.

John

2themax 12-08-2015 10:01 PM

Tig post flow
 
My first TIG was a scratch start cheapie inverter that only had knob on the torch to turn the gas flow on and off. After I forgot to turn it off and lost a nearly full bottle I came up with an idea. I used a solenoid on the gas line that was triggered by the machine so it only opened when the welder was used, gave me no post flow but one of the electrical place so a hobby type timer that I wired in to the solenoid circuit to give me adjustable post flow.

Max

John long 12-09-2015 05:16 PM

Quote:

Originally Posted by 2themax (Post 3445162)
My first TIG was a scratch start cheapie inverter that only had knob on the torch to turn the gas flow on and off. After I forgot to turn it off and lost a nearly full bottle I came up with an idea. I used a solenoid on the gas line that was triggered by the machine so it only opened when the welder was used, gave me no post flow but one of the electrical place so a hobby type timer that I wired in to the solenoid circuit to give me adjustable post flow.

Max


Do you have more specific information on how you did it?

John

2themax 12-09-2015 06:38 PM

Quote:

Originally Posted by John long (Post 3446354)
Do you have more specific information on how you did it?

John

I am in Australia so I am not sure which stores you will be able to get the parts I used over there. The machine I had used 12v as the internal voltage, simply found wire that ran from the trigger to turn the power on and off and ran it through a relay, used an old nitrous solenoid I had laying around, powered the solenoid from an old 12v power supply and the timer was made from a electronic kit timer from Tandy, over there I think they are "Radio Shack". After some research I found that some welders, not mine unfortunately, have a small adjustable pot to change the length of the post flow. Did have some pics but lost them in the last hard drive crash.

Max

John long 12-09-2015 07:22 PM

Quote:

Originally Posted by 2themax (Post 3446458)
I am in Australia so I am not sure which stores you will be able to get the parts I used over there. The machine I had used 12v as the internal voltage, simply found wire that ran from the trigger to turn the power on and off and ran it through a relay, used an old nitrous solenoid I had laying around, powered the solenoid from an old 12v power supply and the timer was made from a electronic kit timer from Tandy, over there I think they are "Radio Shack". After some research I found that some welders, not mine unfortunately, have a small adjustable pot to change the length of the post flow. Did have some pics but lost them in the last hard drive crash.

Max

Interesting. Thanks Max.

I did look up the specs on this machine and it states the post flow is 5 seconds. I can live with that but if it runs 8-9 seconds like Henry's, I will be rethinking this. It is returnable for 60 days. Some post flow is necesary to prevent the the weld and filler from oxidizing before it cools. Also the post flow can be used to purge the area before you weld by cycling the trigger as you prepare to weld and the triggering again to begin the weld.

Can't wait to play with it.

John

tech69 12-09-2015 11:21 PM

Quote:

Originally Posted by John long (Post 3445018)
I just hope they have corrected the post flow issue. We will know soon enough.

John

the manual says it's 5 seconds but I think it's 8 seconds.

tech69 12-09-2015 11:41 PM

Quote:

Originally Posted by John long (Post 3446490)
Interesting. Thanks Max.

I did look up the specs on this machine and it states the post flow is 5 seconds. I can live with that but if it runs 8-9 seconds like Henry's, I will be rethinking this. It is returnable for 60 days. Some post flow is necesary to prevent the the weld and filler from oxidizing before it cools. Also the post flow can be used to purge the area before you weld by cycling the trigger as you prepare to weld and the triggering again to begin the weld.

Can't wait to play with it.

John

Once the metal is no longer red it's just a benefit for your Tig torch to keep it cool. The provided gas hose will be junk. Definitely test that. You're gonna have fun with it. Let us know about your experiences with this machine. It welds very nicely. Today I just sent mine off back to Eastwood. At least 2 weeks before I get my new welder. My TIG welding isn't great but the key seems to be a consistent feed of wire. Mostly timing and reading the puddle. Your little poke with the wire is your "dime" so you read it as you stack it so you know exactly where to break it off to the next. Good drummers would make great tig welders.

tech69 12-24-2015 02:26 PM

John, I wanted to share this with you. I'm still not sure whether or not I'm going to get a flowmeter but this sounds convincing.

Argon Bottle Issues - Metal Meet Forums

John long 12-24-2015 09:17 PM

1 Attachment(s)
Quote:

Originally Posted by tech69 (Post 3467346)
John, I wanted to share this with you. I'm still not sure whether or not I'm going to get a flowmeter but this sounds convincing.

Argon Bottle Issues - Metal Meet Forums

Very interesting Henry. Here is what I am going to do. I am going to buy a cheap flow meter from Ebay like what is shown below and make a boot that will seal over the end of the TIG torch. Then I can trigger the welder and measure exactly what is flowing through the torch.

John

tech69 12-25-2015 11:32 AM

that's awesome. Yesterday I bought a used flowmeter for only $20 on ebay but totally see how it would be valuable to have both. One up stream and one down stream for total accuracy.


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