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Discussion Starter · #1 ·
Too many times people come to forums to ***** and whine about how they were screwed by a vendor. I’d like to take this opportunity to do just the opposite.

I bought their top of the line transmission from Performa Built back in November. As sometimes happens, when I went to change the filter, the pan was filled with metal shavings.

I called Frank at Performa and told him I had an issue – he said, no problem, bring it back and they’d take care of it. Typically they would rebuild the transmission, but being this was the season to drive the car, I asked what he could do to speed up the process and, since they’re only 2 hours away from me, offered to drive down with my old trans. When I got there, sitting the bench was a brand new Corvette-specific transmission that they had built in 2 days, in anticipation of my arrival.

The techs in the shop spent time with me, reviewing possible scenarios of what may have happened with the orginial trans. They took my old transimission in, stripped off all the hardware, cleaned it to like-new condition and installed it on the new transmission. When I got the transmission back, even my old parts looked new.

I spoke with Alan, the owner, and they provided me with a can of cooler flush, additional new filter and gasket so I could do the first filter change at no cost. It’s apparent they do everything they can to satisfy their customers.
There are companies out there, many of which only offer a 30 day warranty, that would’ve given me a hard time 8 months after my purchase. Performa made fixing the problem their top priority, and didn’t resort to citing warranty fine print or pointing fingers at what I may have done to cause the problem. They just fixed it.

Performa now offers a 2 year warranty, and I wouldn’t hesitate to buy from them again. If you’re shopping for a transmission, I recommend you consider Performa.
 

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Discussion Starter · #3 ·
Turns out it was the torque converter. The entire trans would have to be cleaned out anyway. The point is that Frank could have said "we have to figure out what the problem is first" and follow with "we need to rebuild the converter".

Being in NJ this time of year, we have a short season, and that process would have taken forever, and honestly, I would have been skeptical of it. You can't get ALL the shavings out without complete disassembly and cleaning.

So that's the conclusion.
 
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